Dinesh Sharma
Scarborough,ON
Summary
Dynamic professional with a proven track record in security and customer service, notably with Securitas Security Services. Expert in surveillance systems and adept at verbal communication, I excel in incident reporting and delivering solutions. Achievements include enhancing safety protocols and improving customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Screening Guard
Securitas Security Services
Toronto, ON
2024.08 - 2024.11
- Worked as a screening guard at a high-confidence site.
- Screening technicians into the production area and handling desk duties.
- Writing detailed reports on incidents, and maintaining safety.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Customer Service Representative
The Sydney Call Centre
Halifax , Nova Scotia
2020.11 - 2024.01
- Handling inbound and outbound calls
- Managing customer's accounts and scheduling service appointments & Processing orders, forms, applications.
- Identifying customers' needs, clarify information, and providing solutions
Security Guard
Gardaworld Security Services
Toronto, Ontario
2019.12 - 2020.08
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Regularly patrolling the property on foot to ensure its safety and protection
Education
Hotel operations & management -
Centennial College
Toronto, ON04.2019
Skills
- Microsoft Office Suite
- Emergency Response & Incident Reporting
- Surveillance System & CCTV operation
- Security protocols and building checks
- Security systems & Access Control
- Verbal and written communication
- Theft prevention
- First aid administration
Certification
- Valid Security Guard Licence
- Standard First Aid Level C
- Standard CPR/AED Level C
Timeline
Screening Guard
Securitas Security Services
2024.08 - 2024.11
Customer Service Representative
The Sydney Call Centre
2020.11 - 2024.01
Security Guard
Gardaworld Security Services
2019.12 - 2020.08
Hotel operations & management -
Centennial College