Dina Girma
Kitchener,ON
Summary
Experienced healthcare professional with expertise in medical administrative tasks and patient interaction. Known for skilled office management, ensuring efficient operations and smooth patient flow. Emphasis on teamwork and adaptability, demonstrating exceptional organizational skills and a patient-centered approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Office Assistant
Intern
09.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Assistant
Dollarama
02.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed customer feedback to identify areas for improvement.
- Conducted client and market surveys to identify areas of improvement.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Education
Medical Office Assistance
MCG Career Collage
Calgary, AB06-2024
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON06-2024
Skills
- Positive attitude
- Cleaning and sanitizing
- HIPAA regulations
- Strategic problem-solving
- Patient care
- Skilled in digital tools
- Billing and coding
- Team leadership
- Patient data entry accuracy
Languages
English
Full Professional
Certification
- Certified FIRST AID CPR AED 2025
Timeline
Medical Office Assistant
Intern
09.2024 - Current
Customer Service Assistant
Dollarama
02.2024 - 08.2024
Medical Office Assistance
MCG Career Collage
High School Diploma -
Forest Heights Collegiate Institute
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