Laurie Doyle
Executive Office Administrator/Medical
Mount Pearl,NL
Summary
Detail-oriented Medical Office Assistant with strong multitasking and organizational skills. Proven track record in managing patient records and coordinating appointments to enhance clinic efficiency and patient satisfaction. Knowledgeable in medical terminology and scheduling. Ready to bring 18 years of relevant work experience to your team.
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
Pearlgate Medical Clinic
Mount Pearl, NL
04.2015 - Current
- Managed patient scheduling to optimize clinic workflow and minimize wait times.
- Processed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted healthcare professionals with administrative tasks, ensuring seamless operations within the clinic.
- Coordinated communication between patients and medical staff to enhance patient experience and satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EMR-Medaccess to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Medical Office Assistant
Elizabeth Avenue Family Practice
St. John's, NL
05.2007 - 04.2015
- Managed patient scheduling to optimize clinic workflow and minimize wait times.
- Processed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted healthcare professionals with administrative tasks, ensuring seamless operations within the clinic.
- Coordinated communication between patients and medical staff to enhance patient experience and satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EMR-Medaccess to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Education
Executive Office Administrative Assistant - Medical And Legal
Compucollege
St. John's, NL01-2005
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Medical terminology
- Positive attitude
- Managing patient records
- Appointment managemen
- Patient referrals
- Phone and email etiquette
- Records management
- Appointment coordination
- Medical reception
Languages
English
Full Professional
Timeline
Medical Office Assistant
Pearlgate Medical Clinic
04.2015 - Current
Medical Office Assistant
Elizabeth Avenue Family Practice
05.2007 - 04.2015
Executive Office Administrative Assistant - Medical And Legal
Compucollege