Dimple Mehra
Burnaby ,British Columbia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. . Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Representative
Wendy's
Delta, BC
10.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Education
MBA - Marketing, Business, HR, And MGMT
University Canada West
Vancouver, BC 10.2021 - 12.2022
Bachelor in Commerce - Accounting And Finance
Baring Union Christian College
Batala, Punjab 12.2016 - 05.2019
Skills
[Product or Service] support
Till counting
Quality assurance
Creative problem solving
Report preparation
Complaint resolution
Communication skill
Multitasking
Confident in using MS office
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Awarded with Employee of the year in 2022.
Timeline
Customer Representative
Wendy's
10.2021 - Current
MBA - Marketing, Business, HR, And MGMT
University Canada West
10.2021 - 12.2022
Bachelor in Commerce - Accounting And Finance
Baring Union Christian College
12.2016 - 05.2019