Brijesh Nagpal
Kingston
Summary
Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations. Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and to have experience in Bus Driver roles.
Overview
2
2
years of professional experience
Work History
Customer Representative
Circle K
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
Tim Horton’s
06.2022 - 12.2022
- Worked well with teammates and accepted coaching from management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Assisted other team members to achieve goals.
Education
Tourism diploma -
St. Lawrence College
Kingston, ON01.2023
Skills
- Quality Assurance
- [Product or Service] support
- Payment Processing
- Customer service excellence
Languages
English
Professional Working
Timeline
Customer Representative
Circle K
01.2023 - Current
Crew Member
Tim Horton’s
06.2022 - 12.2022
Tourism diploma -
St. Lawrence College
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