Dimple Dimple

Invoice customers in a timely and accurate manner for multiple locations, including Prince Rupert and Vancouver.

• Developed and maintained documentation for operational processes and procedures.
• Trained new staff on operational protocols and company standards effectively.
• Complete daily in-house transload reports to support operational visibility and efficiency.
• Support operations teams with high-volume data entry and administrative tasks.
• Assist the Prince Rupert and Richmond teams in preparing and submitting customer reports.
• Worked closely with cross-functional teams to coordinate activities across departments.
• Work closely with Logistics Coordinators to communicate with customers and provide cargo updates, ensuring smooth coordination across operations.

• Oversaw and coordinated projects throughout their entire lifecycle, from initiation to successful completion.
• Managed the post-loading administrative process, ensuring timely and accurate billing documentation submission on the CP/CN website.
• Supported logistics by verifying trailer loading requirements and documentation accuracy.
• Worked flexible hours across nights, weekends, and holiday shifts to meet operational demands.
• Built strong relationships with supervisors, drivers, and coworkers to maintain a collaborative and positive work environment.
• Contributed to continuous process improvements and workflow optimization.
• Identified issues, provided solutions, and adapted quickly to new systems and software applications.

• Served customers with accuracy, attention to detail, and 100% service commitment.
• Coordinated daily restaurant operations and collaborated with management to meet shifting requirements.
• Supported cross-functional teams during rush hours and maintained smooth order flow.
• Answered phone-in orders, coordinated third-party pickup, and ensured efficient service.
• Assisted with team communication, inventory checks, and store procedures.
• Followed strict safety and food-handling guidelines while onboarding new staff.
• Demonstrated customer-focused service, resolving concerns and ensuring satisfaction.

• Answered phone calls, processed payments, and handled POS transactions.
• Ensured exceptional customer service and maintained a clean and organized workspace.
• Trained new staff and assisted with onboarding procedures.
• Worked on the sales floor restocking merchandise and supporting store operations.
• Sanitized cashier workstations and maintained store cleanliness.
• Helped customers with product selection and assisted with reward programs.
• Improved checkout efficiency by contributing to faster service processes.