Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dimitri Panopoulos

Kingston,ON

Summary

Dynamic professional with a proven track record in guest services and sales, notably at Motel 6 Kingston. Excelled in fostering client relationships, managing cash transactions, and resolving conflicts with patience and composure. Demonstrated exceptional teamwork and effective communication, significantly enhancing customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

Motel 6 Kingston
10.2024 - Current


  • Greet and welcome guests in a friendly, professional, and efficient manner, ensuring a positive first impression.
  • Register guests, issue room keys, and provide detailed information about hotel services and amenities.
  • Handle phone inquiries promptly and courteously, addressing any questions or concerns.
  • Accurately process cash and credit card transactions, complete cashier reports, and manage safe deposits.
  • Address and resolve guest requests and concerns, ensuring complete guest satisfaction.
  • Book and manage guest reservations, including cancellations and updates.
  • Foster teamwork and communication with other departments to ensure high service standards are maintained.

Car Salesperson

Kingston Mazda
05.2016 - 07.2022
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Exceeded customer service expectations to create the most personable sales experience.

Door-to-Door Sales Representative

Ontrak Distribution
08.2015 - 05.2016
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.

Education

High School Diploma -

Frontenac Secondary School
Kingston, ON
06-2012

Skills

  • Guest services
  • Team player mentality
  • Cash management
  • Hospitality services
  • Patience and composure
  • Self motivation
  • Conflict Resolution
  • Effective communication
  • Multitasking Abilities
  • Problem-solving abilities
  • Teamwork
  • Guest complaint resolution

Accomplishments

    Achieved Salesperson of the Year in 2017 (Kingston Mazda)

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Guest Service Agent

Motel 6 Kingston
10.2024 - Current

Car Salesperson

Kingston Mazda
05.2016 - 07.2022

Door-to-Door Sales Representative

Ontrak Distribution
08.2015 - 05.2016

High School Diploma -

Frontenac Secondary School

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Dimitri Panopoulos