Abdulazeez Adeoti
Etobicoke,ON
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
The Delta Hotel
02.2021 - Current
- Scheduled reservations for groups such as meetings, conferences or weddings.
- Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
- Provided directions to various locations within the city as requested by guests.
- Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
- Participated in training seminars related to hospitality industry trends.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Built and maintained productive relationships with employees.
- Placed orders for and picked up flowers for guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Arts - Hospitality Management
Niagara College, Toronto
06-2020
Skills
- Hospitality services
- Guest Relations
- Guest communication
- Guest safety
- Concierge services
- Listening Skills
- Administrative Skills
- Strong interpersonal skills
- Guest check-in and check-out
- Property Management Systems
- Information confidentiality
- Guest Services
- Team building and supervision
- Account Management
- Client Relationship Management
- Writing and verbal communication
- Guest account management
Timeline
Guest Service Agent
The Delta Hotel
02.2021 - Current
Bachelor of Arts - Hospitality Management
Niagara College, Toronto
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