Dilshan D.W. Madawala
Calgary,AB
Summary
After successfully building a thriving restaurant from the ground up and mastering both the business and culinary arts over a span of 16 years, I decided to embark on a new challenge in 2022 by transitioning into civil engineering. My experience in the restaurant industry honed my skills in project management, problem-solving, and customer service, all of which are invaluable in the field of civil engineering. This shift allowed me to apply my business acumen and creative problem-solving skills to a new domain, where I am now dedicated to building and shaping infrastructure with the same passion and precision I once brought to the culinary world.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Construction Worker
Diversified Staffing Solutions
Calgary, Alberta
07.2023 - Current
- Worked part-time on various construction work, framing, flooring, installing building envelopes, and installing windows.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
Manager
Dila's Restaurant
San Miguel De Allende , Guanajuato
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Language Instructor
Universidad Technologica Norte de Guanajuato, Mexico
Dolores Hidalgo, Mexico
- Developed lesson plans for language instruction to meet the individual needs of students.
- Planned and facilitated activities to encourage student engagement in language classes.
- Created an interactive learning environment by utilizing various teaching materials such as audio-visual aids, games, worksheets and other resources.
Education
2 Year Diploma - Civil Engineering Technology
Southern Alberta Institute of Technology
Calgary, AB04-2025
2 Year Diploma - Hotel, Resort and Restaurant Management
Institute Hotelier Cesar Ritz
Switzerland1 Year Course - Microsoft Office
IDM Colombo
Sri LankaSome College (No Degree) - French Language
University Of Geneva
SwitzerlandSome College (No Degree) - German Language
Goethe Institute
Sri LankaSkills
- Numeracy skills
- Data Management
- Self-Directed
- Planning
- MS Office
- Team building
- Networking
- Customer Service
- Creativity and Innovation
Affiliations
- Football
- Chess
- Traveler
- Good Cooking
Accomplishments
- Sargent School Cadet core
- TripAdvisor Excellence 2011,2012
- Cesar Ritz Banquet Winner
Certification
- MS Office
- TTT Progam Train The Trainer
- Class 5 Driver
Languages
English
Professional
Spanish
Professional
French
Professional
German
Limited
Sinhala
Professional
References
References available upon request.
Timeline
Construction Worker
Diversified Staffing Solutions
07.2023 - Current
- MS Office
- TTT Progam Train The Trainer
- Class 5 Driver
Manager
Dila's Restaurant
Language Instructor
Universidad Technologica Norte de Guanajuato, Mexico
2 Year Diploma - Civil Engineering Technology
Southern Alberta Institute of Technology
2 Year Diploma - Hotel, Resort and Restaurant Management
Institute Hotelier Cesar Ritz
1 Year Course - Microsoft Office
IDM Colombo
Some College (No Degree) - French Language
University Of Geneva
Some College (No Degree) - German Language
Goethe Institute
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