Yuliia Hnatkiv
Edmonton,AB
Summary
Dynamic professional with a rich background in customer service and English language education, notably at Diversified Staffing Services. Excelled in enhancing customer relations and streamlining project management, leveraging strong communication skills. Achieved significant improvements in client satisfaction and student performance, demonstrating a blend of hard and soft skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Diversified Staffing Services
11.2023 - Current
- Assisting candidates with placements and answering of inquires related to working for Diversified Staffing Services
- Answering and distribution of incoming calls
- Timely response to email inquiries as required
- Calling out to source available and new candidates
- Data entry of new applications and payroll within a corporate database
- Basic interviewing of general application candidates
- Full cycle candidates placement and customer follow up during off hours and weekend operations
- Escalation of candidates or client inquires to the Industrial Manager as required
- Ensuring all temporary placements follow QSS processes and are recorded with CRM
English as a Second Language Teacher
Baiyun Jiuhe Kindergarten
11.2021 - 07.2023
- Design and follow a complete teaching plan
- Teach English with personal, social and emotional skills
- Organize learning material and resources
- Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities
- Maintain an open line of communication with parents and provide appropriate information (through interpreters)
- Assess students performance and progress to ensure they are mastering the skills on regular basis
- Monitor children’s interactions and nurture cooperation and sharing
- Cooperate with administration staff
- Follow and comply with teaching standards and safety regulations
English as a Second Language Teacher
Erudite Rabbit English and STEAM Training Centre
11.2019 - 09.2021
- STEAM English Teacher has to find an approach to English learning that uses Science, Technology, Engineering, the Arts and Mathematics as access points for guiding student inquiry, dialogue, and critical thinking.
English as a Second Language Teacher
'CinoStar' English Training Centre
11.2018 - 11.2019
- Teach English language skills to non-native speakers, including reading, writing, speaking, and listening
- Develop and implement lesson plans that align with the curriculum and meet the needs of individual students
- Assess student progress through regular quizzes, tests, and assignments
- Use a variety of teaching methods, materials, and technology to engage students and enhance their learning
English as a Second Language Teacher
'Best English' English Training Centre
10.2017 - 10.2018
- Provide students with engaging, personalized, and impactful lessons
- Develop and deliver in-school and offsite events that allow students to apply their studies in real-life environments
- Provides demo classes to prospective students to help them understand the services they are interested in joining
Restaurant Hostess/Server Assistant
Jumeirah Al Qasr, Koubba Lounge Bar
06.2014 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
- Make food and drink suggestions and answer the customer's questions
- Take food and beverage orders and give them to the kitchen or bar staff to prepare
- Serve food and drinks
- Accept and process credit card, debit or cash payments
Advertising Assistant
Sea Sky TV Advertisement Film Production Ltd.,
03.2011 - 05.2014
- Contributed to the development of client presentations, effectively communicating proposed strategies and creative concepts to stakeholders.
- Streamlined communication between clients and internal teams, ensuring seamless project management.
- Coordinated cross-functional teams to ensure timely delivery of high-quality advertising materials.
- Developed strong relationships with key industry influencers to further amplify advertising efforts.
Education
Bachelor's Degree - English Language And World Literature
Ivan Franko Drohobych State Pedagogical University
Ukraine08-2010
Skills
- Customer service
- Good communication skills
- Customer relations
- Technology and software skills
- Teamwork and interpersonal skills
- Problem-solving skills
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Certification
- Child Care First Aid
- LEVEL 1 - EARLY CHILDHOOD EDUCATOR
Timeline
Customer Service Specialist
Diversified Staffing Services
11.2023 - Current
English as a Second Language Teacher
Baiyun Jiuhe Kindergarten
11.2021 - 07.2023
English as a Second Language Teacher
Erudite Rabbit English and STEAM Training Centre
11.2019 - 09.2021
English as a Second Language Teacher
'CinoStar' English Training Centre
11.2018 - 11.2019
English as a Second Language Teacher
'Best English' English Training Centre
10.2017 - 10.2018
Restaurant Hostess/Server Assistant
Jumeirah Al Qasr, Koubba Lounge Bar
06.2014 - 09.2017
Advertising Assistant
Sea Sky TV Advertisement Film Production Ltd.,
03.2011 - 05.2014
- Child Care First Aid
- LEVEL 1 - EARLY CHILDHOOD EDUCATOR
Bachelor's Degree - English Language And World Literature
Ivan Franko Drohobych State Pedagogical University
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