MS Office and Record keeping
Dilpreet Virk
Kelowna
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
01.2023 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Volunteer
Khalsa Aid
08.2023 - 10.2023
- Provided food, clothes, and daily-use items to the victims of Kelowna Forest Fire which started on August 15, 2023.
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Support Worker
Rajindra Hospital Patiala
02.2022 - 12.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Food Preparation Worker
McDonald's
03.2023 - 12.2023
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
Education
Associate of Arts - Psychology And Economics
Okanagan College
Kelowna, BC04.2024
Skills
- Incident Reporting
- Care Plan Adherence
- Chronic Disease Management
- Mobility Assistance
- Documentation
- Meal Preparation
- Nutrition Knowledge
- First Aid and Safety
- English Fluency
- Personal Hygiene Assistance
- Respectful and Compassionate
- Heavy Lifting
Software
Certification
Early Childhood Educator Assistant.
Power-trained equipment handler.
Accomplishments
Best Customer Assistance at Walmart.
One of the Best volunteer at Kelowna General Hospital.
Languages
English
Full Professional
French
Limited Working
Timeline
Volunteer
Khalsa Aid
08.2023 - 10.2023
Food Preparation Worker
McDonald's
03.2023 - 12.2023
Customer Service Manager
Walmart
01.2023 - Current
Support Worker
Rajindra Hospital Patiala
02.2022 - 12.2023
Associate of Arts - Psychology And Economics
Okanagan College
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