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David Mulrain
Pointe-Claire,QC
Summary
Dynamic Security Officer with experience at Garda Security, skilled in incident reporting and crisis management. Proven ability to enhance safety protocols and ensure compliance with hospital regulations. Adept at CCTV monitoring and threat assessment, contributing to a secure environment for staff and patients. Committed to maintaining high standards of vigilance and safety.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Affina Marketing
Montreal, QC
Overseeing call center operations and providing customer support for a variety of different companies. Agent
training, after sale support for customers, resolving escalated issues. Ensuring that callers are served in a timely
and professional manner.
Security Officer
Garda Security
Montreal, QC
01.2021 - Current
Tasks vary based upon operational needs but include providing an overall presence in the hospital assisting staff, patients and visitors. Reviewing video surveillance during follow up investigations. Dispatching agents to various locations from the control center. Ensuring that the rules and regulations of the hospital regarding civility, and safety are being respected.
Education
Literature And Languges
Vanier College
Montreal, QCHigh School Diploma -
Westmount High School
Montreal, QCSkills
Report writing
Incident reporting
Security guard license
General security
CCTV monitoring
Emergency response
Threat assessment
Crisis management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Intermediate (B1)
Timeline
Security Officer
Garda Security
01.2021 - Current
Customer Service Manager
Affina Marketing
Literature And Languges
Vanier College
High School Diploma -
Westmount High School