Dilpreet Kaur
Surrey,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
02.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored service staff performance and provided feedback for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Hired, trained and supervised team of service staff members to meet business goals.
Shift Manager
Subway
04.2021 - 02.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Associate of Science - Health Sciences
Langara College
Vancouver, BC12.2023
Skills
- Customer Service Management
- Reliable and Responsible
- Flexible Schedule
- Critical Thinking
- Team Development
- Positive Attitude
- Staff Training and Development
- Team Leadership
- Good Judgment
- Project Planning
- Shift Scheduling
- Employee Relations
- Scheduling and Coordinating
- Inventory Management
- Service Quality Management
- Goal-Oriented
- Time Management
- Decision-Making
- Schedule oversight
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First AID
Level -1
food safe level 1&2
Serve it right certificate
Timeline
Service Manager
Chipotle Mexican Grill
02.2022 - Current
Shift Manager
Subway
04.2021 - 02.2022
Associate of Science - Health Sciences
Langara College
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