Diljeet Singh
Winnipeg,MB
Summary
Dynamic leader with proven expertise in staff supervision and customer relations honed at Mr. Lube and Walmart. Excelled in enhancing operational efficiency and team motivation, achieving consistent sales growth and increased customer satisfaction. Skilled in decision-making and problem-solving, adept at fostering teamwork and collaboration. Demonstrates a strong sense of personal responsibility and a results-driven approach to leadership.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr. Lube
03.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Departement Manager
Walmart
08.2022 - 03.2023
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established clear performance expectations for staff members which led to increased accountability.
- Increased customer satisfaction with proactive issue resolution strategies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Client Service Specialist - Human Services
Manitoba Institute of Trades And Technology
Winnipeg, MB05.2022
Skills
- Strong interpersonal skills
- Staff Supervision
- Staff Management
- Promote positive public relations and safe Work environment
- Teamwork and Collaboration
- Decision-Making
- Time Management
- Problem-Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Assistant Manager
Mr. Lube
03.2023 - Current
Departement Manager
Walmart
08.2022 - 03.2023
Client Service Specialist - Human Services
Manitoba Institute of Trades And Technology