AVINASH KAUR
London,Canada
Summary
An agile and adaptable staff leader with a stellar work history, bringing a motivational approach and upbeat nature to every team led. Expertise lies in training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. With a forward-thinking and dynamic mindset, prioritizing effective communication and employing a diplomatic style to maximize engagement and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Firehouse Subs
06.2024 - Current
- Managing inventory and cash transactions efficiently
- Boosting sales through effective upselling and recommendations
- Addressing customer complaints and operational challenges quickly
- Managing multiple tasks effectively during busy periods
- Developing strong working relationships with staff, fostering a positive work environment
- Monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies
- Collaborating with the management team to develop strategic plans for business growth and improvement
Assistant Manager
Tim Hortons
11.2021 - 05.2024
- Maintained customer satisfaction by resolving concerns quickly
- Ensured all tasks were completed efficiently and timely
- Managed and supervised staff while training new employees
- Maintained inventory and placed orders to stock the store adequately
- Maintained a safe and clean environment for staff and customers
Development and Communications Intern
Community Living London
01.2023 - 04.2023
- Assisted in planning the 31st Annual Night of Heroes event for fundraising
- Updated and maintained the organization's social media presence, including daily monitoring, posting, scheduling, and reporting Facebook updates, providing input for creative marketing strategies and social media campaigns
- Managed editorial and event calendars
- Assisted in the evaluation of communication tactics, identifying areas for improvement and providing recommendations to enhance overall effectiveness.
- Facilitated effective communication between departments, improving collaboration and team dynamics within the organization.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
Primary Teacher
Mata Gujri Public School
07.2015 - 10.2019
- Maintained classroom through discipline, order and personal interactions.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Maintained positive and professional classroom environment throughout school year.
- Coordinated school-wide events such as field trips, performances, and assemblies to enrich the educational experience for all students.
Senior Technical Support Executive
Concentrix
02.2011 - 11.2013
- Led training sessions on new systems or updates within the company to ensure all staff were knowledgeable about technology changes or advancements.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Mentored junior technical support executives, fostering professional growth and skill development.
- Reduced ticket backlog through proactive follow-ups and diligent case management, increasing overall team productivity.
Assistant Manager
India-Inn Tours
07.2009 - 01.2011
- Assisted the manager with scheduling, managing, and organizing meetings with employees and customers
- Filled in for absent employees
- Maintained customer satisfaction levels
- Created daily reports and coordinated planning among employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Public Relations-Corporate Communications -
Fanshawe College
London, ON04-2023
Advanced Communications for Professional Studies -
Fanshawe College
London, ON04-2022
Bachelor of Education -
Guru Gobind Singh Indraprastha University
Delhi, India05-2015
BA (Honours) - Mathematics
Delhi University
Delhi, India05-2009
Skills
- Flexible
- Creative
- Detail-oriented
- Self-motivated
- Energetic
- Punctual
- Honest
- Canva
- Microsoft Office Suite
- Strong interpersonal skills
- Strong organizational skills
- Team-building skills
- Strong verbal communication skills
- Strong written communication skills
- Customer relationship management skills
- Problem-Solving expertise
- Confidentiality Management
- Product and service knowledge
- Team motivation
- Customer Relations
- Money Handling
References
Available on request
Certification
- ServSafe Food Handler's Certification
- Driver's License G2
Timeline
Assistant Manager
Firehouse Subs
06.2024 - Current
Development and Communications Intern
Community Living London
01.2023 - 04.2023
Assistant Manager
Tim Hortons
11.2021 - 05.2024
Primary Teacher
Mata Gujri Public School
07.2015 - 10.2019
Senior Technical Support Executive
Concentrix
02.2011 - 11.2013
Assistant Manager
India-Inn Tours
07.2009 - 01.2011
Public Relations-Corporate Communications -
Fanshawe College
Advanced Communications for Professional Studies -
Fanshawe College
Bachelor of Education -
Guru Gobind Singh Indraprastha University
BA (Honours) - Mathematics
Delhi University
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