Dilini Maheshika Mahagedara Mudiyanselage
Scarborough
Summary
Innovative and strategic thinker with knack for driving organizational success and fostering strong team dynamics. Possesses solid understanding of business operations. Committed to delivering impactful results and enhancing company performance.
Overview
24
24
years of professional experience
Work History
Retail Sales Manager
Soar Private Limited
07.2023 - 11.2024
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Executive - Marketing and Training
SriLankan Airlines Private Limited
05.2001 - 06.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
Education
MBA - Global Studies
University of Bedfordshire
Bedordshire, United Kingdom08-2020
Advanced Train The Trainer Programme - Travel And Tourism
SriLankan Aviation College
Sri Lanka02-2019
IATA Advanced Train The Trainer Programme - Aviation Fundamentals
SriLankan Aviation College
Sri Lanka05-2018
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Interpersonal skills
- Customer-oriented
- Executive support
Accomplishments
- Collaborated with team of 10 in the development of Year End Project
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Languages
English
Full Professional
Sinhala
Full Professional
Timeline
Retail Sales Manager
Soar Private Limited
07.2023 - 11.2024
Executive - Marketing and Training
SriLankan Airlines Private Limited
05.2001 - 06.2023
MBA - Global Studies
University of Bedfordshire
Advanced Train The Trainer Programme - Travel And Tourism
SriLankan Aviation College
IATA Advanced Train The Trainer Programme - Aviation Fundamentals
SriLankan Aviation College
Similar Profiles
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
SARAVANAN MOORTHYSARAVANAN MOORTHY
Senior QA Analyst at Veryon Private Limited (Formerly known as Rusada Avaiation Private Limited)Senior QA Analyst at Veryon Private Limited (Formerly known as Rusada Avaiation Private Limited)
AKSHAY KUMARAKSHAY KUMAR
Account Manager at NFCI Global Private Limited, Corporate Office of NFCI Educations Private LimitedAccount Manager at NFCI Global Private Limited, Corporate Office of NFCI Educations Private Limited