Dildar (Amin) Saber
Prime Communications Canada
Port Moody,BC
1
Language
1
Certification
24
years of professional experience
Ten years of experience in the telecom industry in sales and product development, managed a cross-functional team from varies department for project implementation or new product launch.
Work History
Business Account Executive (B2B)
8 Years 9 Months- Relationship Management: Establishing and maintaining strong, positive, long-term relationships with business owners, managers, and IT decision-makers.
- Needs Analysis and Solution Selling: Identifying and analyzing a client's business requirements and pain points to propose tailored technology solutions (e.g., business phone lines, internet, wireless, security, IoT, and data center solutions).
- Identified and analyzed clients' business requirements and pain points to propose tailored technology solutions, enhancing client satisfaction and driving sales.
- Conducted meetings and presentations to articulate value of Rogers' services, addressed objections, and negotiated terms to secure new business revenue.
- Prospecting and Lead Generation: Actively seeking new business opportunities through cold calling, door knocking, networking, and other outreach efforts.
- Product Expertise: Maintaining up-to-date knowledge of all Rogers Business products, services, and industry trends to provide expert advice to clients.
- Collaboration: Working effectively and collaborating with other teams, such as marketing and customer support, to ensure a seamless customer experience.
- Collaborated with marketing and customer support teams to ensure seamless customer experience, improving client retention and satisfaction.
Business (B2B) Sales Representative
1 Year- Sought new business opportunities through cold calling, door knocking, networking, and outreach efforts, contributing to lead generation.
- Promoted Rogers brand through various marketing channels. in a positive and professional manner, adhering to ethical sales practices.
- Identified and analyzed clients' business requirements and pain points to propose tailored technology solutions, enhancing client satisfaction.
Store Manager Lonsdale North Van & Davie Street Vancouver
1 Year- Coaching and Mentoring: Recruited, hired, trained, and developed a high-performing sales team, enhancing customer experience.
- Customer Satisfaction: Ensure a superior and consistent customer experience, handle customer complaints, and work to resolve issues promptly.
- Customer Relationship Management: Engage and grow the customer base through personalized communication and outreach.
- Coaching and Mentoring: Recruit, hire, train, and develop a high-performing sales team with a strong focus on the customer experience.
- Sales & Performance: Drove team performance to consistently meet and exceed local/regional sales targets.
- Scheduling and Staffing: Create and manage staff schedules to ensure optimal coverage for operational needs and control labor costs.
- Fostering a Positive Environment: Inspire the team, foster collaboration, and handle any employee issues or conflicts.
- Customer Satisfaction: Ensured superior customer experience by promptly resolving complaints and issues.
- Compliance: Ensure compliance with company policies, procedures, and all health, safety, and security regulations.
Retail Sales Representative
1 Year- Identify the needs of customers and provide recommendations on the best solutions to meet their needs.
- Delivered exceptional service to all prospective and current customers, enhancing their overall experience.
- Informed customers about warranties, care, maintenance, activation, troubleshooting, and hardware specifications of their devices.
- Engaged in team meetings and ongoing training sessions to foster continuous learning and development.
- Adhere to Retail Standard Operating policies, processes, and procedures.
- Meet individual and team performance metrics.
Sales Consultant
6 Months- Exceeded monthly sales targets by implementing effective strategies and fostering customer relationships.
- Surpassed customer expectations by providing personalized service and addressing individual needs.
- Demonstrate initiative in learning and understanding new products, services and promotional offerings.
- Handled customer escalations and resolved concerns while professionally representing Bell brand.
Senior Manager Consumer Segment
5 Years- Managed voice revenue, tariff revamp, promotion launches, and defined strategies for the consumer segment.
- Developed budget plan and consumer segment strategy and road-map for youth, women, and mass market to enhance revenue, market share, and customer acquisition.
- Led cross-functional teams to improve telecom service delivery and operational alignment.
- Developed strategic plans supporting network expansion, customer retention, and revenue growth.
- Oversaw budgets, resource allocation, and cost controls across departmental initiatives.
Value Added Services Manager
2 Years- Managed value added services (VAS) revenue.
- Daily monitoring of VAS revenue.
- Developed VAS strategy and roadmap.
- Implemented new value added services (VAS).
Retail Sales Manager
1 Year- Responsible for sales target of 8 retail stores.
- Developed sales target of retail stores.
- Implementation of initiative to achieve monthly sales target.
- To welcome, interact and follow-up with customers.
Sales Consultant
2 Years- Meet monthly sales targets.
- Customer facing environment – can occasionally require outbound business development (cold calls, call back, special events, etc.)
- Exceed customers' expectations by going the extra mile.
- Demonstrate initiative in learning and understanding new products, services and promotional offerings.
- Handle customer escalations and act as a liaison to resolve customer concerns.
Education
Bachelor of Commerce (BCom) - Major in Marketing and Sales
Skills
Sales presentations
Strategic planning
Brand awareness
Client acquisition
Accomplishments
Helped clients with technology solutions based on their business needs
Languages
English, Farsi/Persian Urdu & Hindi
Certification
Sales and Marketing
Timeline
Business Account Executive (B2B)
Prime Communications Canada
01.2018 - CurrentRead More
Business (B2B) Sales Representative
BC Wireless
01.2017 - 01.2018Read More
Store Manager Lonsdale North Van & Davie Street Vancouver
BC Wireless
01.2015 - 01.2016Read More
Retail Sales Representative
BC Wireless
01.2014 - 01.2015Read More
Sales Consultant
Bell Mobility
06.2013 - 12.2013Read More
Senior Manager Consumer Segment
Roshan Telecom
01.2008 - 01.2013Read More
Value Added Services Manager
Roshan Telecom
01.2006 - 01.2008Read More
Retail Sales Manager
Roshan Telecom
01.2005 - 01.2006Read More
Sales Consultant
Roshan Telecom
01.2003 - 01.2005Read More
Govt. Commerce College
Bachelor of Commerce (BCom) from Major in Marketing and Sales
Read More
Special Training
- Business experiment – Princeton University
- Business Process Framework – eTOM
- Profitable Sales Promotions & Loyalty Marketing – Institute for International Research