Diksha Rana
Toronto,Brampton
Summary
Dependable and experienced retail sales professional with a proven track record in thriving, fast-paced environments. Proficient in efficient transaction processing, cash management, register utilization, and merchandise organization. Committed to ensuring exceptional customer satisfaction by promptly addressing and resolving customer requests, needs, and concerns.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Holland Gift Shop
12.2024 - Current
- Addressed customer questions with in-depth knowledge of sales strategies and promotional events.
- Enhanced customer experience by providing important product information.
- Verified initial and concluding cash amounts for each shift.
- Resolved customer complaints and maintained clean and tidy checkout area
Customer Service Cashier
Gracious Hardwood and Flooring
09.2024 - 11.2024
- Processing Transactions: Accurately handling cash, credit, and debit transactions, ensuring proper change is given and receipts are provided.
- Customer Interaction: Greeting customers, answering questions, and providing assistance in a friendly and professional manner.
- Product Scanning and Pricing: Scanning items for purchase, ensuring prices are correct, and assisting with any issues related to products.
- Handling Returns and Exchanges: Processing returns or exchanges in line with company policies and maintaining customer satisfaction.
- Maintaining Cleanliness: Keeping the cashier station clean and organized, including ensuring that the area is stocked with necessary supplies like bags or receipt paper.
- Promoting Sales or Promotions: Informing customers about current promotions, discounts, or loyalty programs that they may benefit from.
- Resolving Issues: Addressing customer complaints or concerns, and resolving it
- Cash Management: Balancing the cash register at the beginning and end of each shift, and ensuring that the register contains enough change.
- Assisting with Store Operations: Depending on the store, additional tasks like stocking shelves, organizing products.
Cashier and Customer Service
Tim Hortons
02.2024 - 08.2024
- Customer Interaction: Greet customers, take orders, answer questions about menu items, and provide a positive and friendly customer experience.
- Order Processing: Accurately enter orders into the POS system, process payments (cash, debit, credit), and provide correct change or receipts.
- Prepare Beverages: Make coffee, tea, and other beverages according to customer preferences and company standards.
- Maintain Cleanliness: Keep the front counter area, dining area, and bathrooms clean, organized, and well-stocked.
- Handling Complaints: Address customer concerns or issues, ensuring resolution while maintaining customer satisfaction.
- Promotions and Upselling: Inform customers about specials, new menu items, or loyalty programs and encourage upselling.
Education
Global Public Health Management
Conestoga College
Kitchener, Doon01.2025
Graduate Certificate - Palliative Care
Fanshawe College
Toronto, Ontario08.2024
Skills
- Excellent customer service and communication skills
- Proficient in cash handling and POS systems
- Strong attention to detail and accuracy
- Efficient Multi-Tasking Skills
- Conflict Resolution Expertise
- Product Knowledge
- Prioritization and Task Management
- Optimistic Team Contributor
Certification
- Ontario Security License - Service Ontario
- First Aid and CPR Certificate - Red Cross
- Worker Health & Safety Awareness - Government of Ontario
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Availability
Full time except Tuesday and Wednesday
Timeline
Customer Service Cashier
Holland Gift Shop
12.2024 - Current
Customer Service Cashier
Gracious Hardwood and Flooring
09.2024 - 11.2024
Cashier and Customer Service
Tim Hortons
02.2024 - 08.2024
Global Public Health Management
Conestoga College
Graduate Certificate - Palliative Care
Fanshawe College
- Ontario Security License - Service Ontario
- First Aid and CPR Certificate - Red Cross
- Worker Health & Safety Awareness - Government of Ontario
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