Diksha Gogna
Brampton,ON
Summary
To gain full-time employment in a challenging environment. Results-oriented and resourceful Professional with more than 3 years of hands-on experience in customer support. Expertise in supporting efficient, profitable and organizational operations, knowledgeable in Microsoft Office software and ability to quickly learn organizations systems. Possess excellent leadership and communication skills and strong commitment to delivery on time.
Overview
4
4
years of professional experience
Work History
Guest Services Agent
Prestige Hotels & Resorts
07.2022 - 09.2023
- Greeting Guests on arrival
- Undertaking front desk service duties
- Administering check-ins and check-outs
- Delivering mail and messages
- Processing guest payments and managing bills
- Coordinating with porters, kitchen staff and housekeeping.
Securing the premises and personnel
Paragon Security
11.2022 - 05.2023
- Guarding entry points and verifying visitors
- Checking proof of vaccination and providing masks to students and visitors in college
- Taking action in emergency situations.
Security Position
Garda World Security
03.2021 - 10.2022
- Handled all ins and outs of the customers and were registered
- Followed up as Screening, Checking up all the customers
- Keep all the records and reports
- Controlling access to buildings and protecting employees, guests and the public while monitoring alarms and surveillance systems.
Customer Service Specialist
Innovative Vision
08.2020 - 12.2020
- Assist customers with returns, purchasing, store protection plans and service plans
- Schedule in-home services via the company's online interface, answer phone inquiries and help with dispute resolution
- Helped rewrite the company's customer service manual, which is now used companywide.
Volunteer
Bramalea Secondary school
Brampton
02.2020 - 04.2020
- Helped students to show where their classes will be
- Organized books and set wifi password for students and staff
- Excellent communication skills with staff and students.
Education
High School Diploma of Ontario -
Chinguacousy Secondary School
06.2021
Skills
- Software literate - proficient with Microsoft Office
- Excellent Customer Service skills with a focus on client/customer needs
- Excellent writing and verbal communication skills
- Quick learner and highly adaptable to fluctuating requirements and situations
Timeline
Securing the premises and personnel
Paragon Security
11.2022 - 05.2023
Guest Services Agent
Prestige Hotels & Resorts
07.2022 - 09.2023
Security Position
Garda World Security
03.2021 - 10.2022
Customer Service Specialist
Innovative Vision
08.2020 - 12.2020
Volunteer
Bramalea Secondary school
02.2020 - 04.2020
High School Diploma of Ontario -
Chinguacousy Secondary School
Similar Profiles
LUISITA INOJALESLUISITA INOJALES
Chef de Partie at Prestige Hotels & Resorts IncChef de Partie at Prestige Hotels & Resorts Inc
Marie Élodie Mélanie JOORUNMarie Élodie Mélanie JOORUN
Reservation Specialist at New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)Reservation Specialist at New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)
Mark R BrownMark R Brown
20 Yrs Hotel Management & 5yrs Real Estate Sales at Hyatt Hotels, Fairmont Hotels, 5 Star Resorts20 Yrs Hotel Management & 5yrs Real Estate Sales at Hyatt Hotels, Fairmont Hotels, 5 Star Resorts