Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Diksha

Calgary,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Shipping/Receiving Admin

Sobeys
Balzac, Canada
01.2024 - Current
  • Managed and documented inbound/outbound shipments while maintaining data accuracy in internal systems.
  • Communicated with vendors and drivers to resolve shipment issues, demonstrating problem-solving and client service skills.
  • Maintained compliance with safety protocols and standard operating procedures, supporting operational risk management.
  • Contributed to team efficiency by supporting colleagues and aligning with company-wide objectives.

Shipping/Receiving Clerk

Metro
Calgary, Canada
01.2023 - 12.2023
  • Resolved shipment discrepancies through detailed record-keeping and coordination with team members, ensuring client satisfaction.
  • Scheduled appointments and managed confidential delivery information in systems like AS400 and Truck-Mate, demonstrating strong attention to detail.
  • Handled high-volume inquiries from customers and terminals via email and phone, providing timely first-contact resolution.

Dispatch Assistant

Day & Ross
Bolton, Canada
01.2021 - 12.2022
  • Handled client communication across multiple channels, providing timely updates on shipments.
  • Used AS400 and Truck-Mate systems to manage dispatch operations and generate reports.
  • Ensured first-point resolution of client and driver inquiries through strong interpersonal skills.
  • Assisted in maintaining compliance with internal processes and partner expectations.

Customer Service Representative

FedEx
Markham, Canada
01.2021 - 12.2022
  • Delivered exceptional customer service by managing incoming inquiries, addressing concerns, and identifying client needs.
  • Handled confidential data while adhering to operational procedures and security standards.
  • Maintained detailed records and communicated effectively across departments to prevent and resolve issues.

Shipper and Receiver

Day & Ross
Bolton, Canada
01.2021 - 12.2021
  • Managed shipment records, updated data in SAP and BOL systems, and ensured accuracy.
  • Interacted professionally with internal teams and supported effective office procedures.
  • Maintained confidentiality and followed best practices in a logistics setting.

Education

Post graduate diploma - Computer software and database development

Loyalist college
Toronto, ON
12.2021

Bachelor of non medical - computer applications

Khalsa college
Punjab, India
05.2019

Skills

  • Interpersonal skills
  • Communication skills
  • Problem resolution skills
  • Client experience
  • Client relationship building
  • Analytical skills
  • Attention to detail
  • Risk mitigation
  • Fast-paced work
  • Team-based performance
  • Compliance routines
  • Confidentiality
  • Sensitive data handling

Availability

Fully available for rotating shifts, including weekends and evenings., Equipped with a private, quiet workspace and high-speed internet for hybrid/remote work.

Timeline

Shipping/Receiving Admin

Sobeys
01.2024 - Current

Shipping/Receiving Clerk

Metro
01.2023 - 12.2023

Dispatch Assistant

Day & Ross
01.2021 - 12.2022

Customer Service Representative

FedEx
01.2021 - 12.2022

Shipper and Receiver

Day & Ross
01.2021 - 12.2021

Post graduate diploma - Computer software and database development

Loyalist college

Bachelor of non medical - computer applications

Khalsa college

Similar Profiles

CREATE PROFILE
Diksha