Diego Ramirez
Oxnard,CA
Summary
Proactive professional known for strong negotiation and communication skills. Successfully managed daily operations and improved workflow efficiency while ensuring exceptional customer service and compliance with safety protocols.
Overview
30
30
years of professional experience
Work History
Manager
Affordable Collision INC
4773 Ortega St Ventura CA 93003
07.2004 - Current
- Supervised daily operations, focusing on maintaining quality standards and enhancing overall workflow efficiency.
- Created targeted training initiatives to enhance staff proficiency in collision repair techniques and ensure adherence to safety protocols.
- Developed and implemented strategies to enhance operational efficiency and reduce turnaround time.
- Implemented and maintained inventory control systems to streamline resource allocation and decrease waste.
- Developed and maintained vendor relationships to enhance supply chain efficiency.
- Managed cost control measures to ensure business operations remained within budget.
- Established and nurtured key connections with customers and suppliers, focusing on comprehensive account development.
- Facilitated negotiations with suppliers to achieve cost savings while maintaining high-quality service delivery.
- Write collision repair estimates using CCC ONE
- Submit written estimates to insurance companies
- Communicate with insurance companies and customers
- Managed daily incoming calls and emails from customers and insurance companies
Back Shop Manager
One Day Paint And Body
1100 Commercial Ave Oxnard Ca,
01.2002 - 09.2004
- Coordinated schedules for staff to optimize labor efficiency during peak hours.
- Fostered a safe working environment by enforcing compliance with health and safety regulations.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
Front Office Manager
Earl Scheib
141 E Wooley Rd Oxnard Ca
10.1996 - 06.2000
- Oversaw daily front office operations, ensuring smooth guest check-in and check-out processes.
- Managed scheduling for front office staff, optimizing workforce allocation to enhance customer service.
- Trained and mentored new employees on company policies, procedures, and customer service best practices.
- Implemented process improvements that streamlined operations and reduced guest wait times significantly.
- Coordinated communication between departments to resolve guest concerns promptly and effectively.
- Led initiatives to enhance operational efficiency, contributing to increased overall guest satisfaction ratings.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coached employees through day-to-day work and complex problems.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Write collision repair estimates
- Managed daily incoming calls and emails from customers
Education
High School Diploma -
Hueneme High School
Port Hueneme, CASkills
- Customer service
- Attention to detail
- Organizational time strategies
- Informed decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Effective communication
- Documentation and reporting
- Negotiation
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Adaptability and flexibility
Timeline
Manager
Affordable Collision INC
07.2004 - Current
Back Shop Manager
One Day Paint And Body
01.2002 - 09.2004
Front Office Manager
Earl Scheib
10.1996 - 06.2000
High School Diploma -
Hueneme High School