Diego Nava Trevino
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Head Server
Deerhurst Resort
01.2021 - 01.2023
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Commercial Liason
Walmart Mexico
03.2017 - 12.2020
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Upscale Watch Buyer
El Palacio De Hierro
09.2014 - 03.2017
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Education
Diploma in Hospitality And Tourism Management - Tourism And Hospitality Management
Toronto School of Management
Toronto, ON03.2022
Bachelor in Communication Science - Communication Studies
Universidad Panamericana
Mexico City06.2013
Skills
- Service Prioritization
- Upselling Techniques
- Attention to Detail
- Customer Service
- Microsoft Excel
- SAP
- Inventory Oversight
- Cost Control
- Purchasing Strategies
- Strategizing
- Verbal and Written Communication
- Pricing Analysis
Languages
Spanish
Native or Bilingual
English
Full Professional
Hobbies
My hobbies include road cycling, squash, reading, music, podcasts and history.
These interests reflect my dedication to physical fitness, strategic thinking, intellectual exploration, creative inspiration and curiosity about the past.
Timeline
Head Server
Deerhurst Resort
01.2021 - 01.2023
Commercial Liason
Walmart Mexico
03.2017 - 12.2020
Upscale Watch Buyer
El Palacio De Hierro
09.2014 - 03.2017
Diploma in Hospitality And Tourism Management - Tourism And Hospitality Management
Toronto School of Management
Bachelor in Communication Science - Communication Studies
Universidad Panamericana
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