Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Diego Meza

Diego Meza

Coachella

Summary

Dedicated Desktop Support Technician with strong technical support expertise and Active Directory management skills. Proven ability to diagnose and resolve issues efficiently, enhancing user experience and operational efficiency.

Overview

6
6
years of professional experience

Work History

Desktop Support Technician

Lion Electric Lighting Services
Indio, CA
08.2022 - Current
  • Provided technical support for hardware and software issues across various platforms.
  • Diagnosed and resolved network connectivity problems to ensure optimal user experience.
  • Installed, configured, and maintained desktop systems and peripherals for end-users.
  • Assisted in the implementation of IT policies and procedures to enhance operational efficiency.

Desktop Support Technician

Indio Hydroponics
Indio
06.2020 - 12.2021
  • Conducted training sessions for staff on new software applications and system updates.
  • Collaborated with IT team to troubleshoot complex issues and improve service delivery processes.
  • Maintained accurate inventory of hardware assets and managed equipment lifecycle effectively.
  • Developed user documentation and support materials to streamline onboarding processes for new employees.

Education

High School Diploma -

Shadow Hills High School
Indio, CA
09-2020

Skills

  • Support documentation generation
  • Printer and peripheral support
  • Technical support expertise
  • Active Directory management

Interests

Computer Building Experience, and Extensive Knowledge on Computer Operating

  • Electronics and Circuit Building
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Coding and Programming

Timeline

Desktop Support Technician

Lion Electric Lighting Services
08.2022 - Current

Desktop Support Technician

Indio Hydroponics
06.2020 - 12.2021

High School Diploma -

Shadow Hills High School
Diego Meza