Jan Patrick Delin
Desktop Support Technician
San Jose
Summary
Friendly Desktop Support Technician with over 5 years of computer systems experience and 4 years A/V support experience in Teams and Zoom. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost user satisfaction and grow company reliability.
Overview
7
7
years of professional experience
Work History
Desktop Support Technician
Santa Clara County Superior Court
04.2021 - Current
- Assisted in Microsoft 365 migration at the desktop support level
- Assisted users with any issues posts migration
- Imaged and deployed Windows 10 PC’s for the Family Court facility, as well as other court facilities.
- Assist infrastructure team on minor tasks such as troubleshooting Q-Matic and Infax issues and assisting/escorting county IT around to network closets where their equipment is stored.
- Completed small projects including setting up Voice-to-text tablets for clerk offices and public windows to use.
- Image and set up Court Translator tablets.
- Troubleshoot A/V issues physically on A/V equipment, as well as within Microsoft Teams and Zoom.
- Set up equipment in the Judicial Conference Room for Bench and Executive meetings.
- Work with A/V vendors on issues that require escalation.
IT Technician
ASUS Computer International
02.2019 - 04.2021
- Coordinated with network and infrastructure teams and assisted with migration to O365 and Teams.
- Set up Teams meetings for C-Level Executives.
- Set up A/V for special events hosted by various departments.
- Created and tested Windows 10 images for use after major Windows version releases.
- Deployed Windows 10 laptops and PC’s for Fremont facility as well as Southern American and Northern America satellite sites.
- Assisted in managing IT equipment inventory.
- Assisted in managing software license inventory.
- Troubleshot phone system issues physically and on CUCM.
- Managed corporate cell phone accounts and deployments.
- Assisted in creating a Knowledge Base using WordPress in which users could reference before calling the helpdesk. This included short guides with images, as well as short videos with voice overs. This in turn reduced helpdesk calls by 30 percent.
RMA Test and Repair Technician
SuperMicro
06.2018 - 02.2019
- Received RMA equipment ranging from servers, desktops, and thin client workstations.
- Troubleshot and diagnosed all issues with systems.
- Wrote up preliminary reports.
- Repaired equipment following SOP and BOM guidelines.
- Upgraded BIOS, IPMI, and other types of firmware in DOS.
- Utilized Memtest program to diagnose memory issues.
- ECO upgrades.
- Reported any defective parts to RMA Repair database.
- Used Linux based burn-in software for system testing.
- Conducted quality control for all SuperMicro RMA products to meet commercial standards and customer satisfaction.
- Performed final testing for standard and OEM RMA products in finished condition.
Desktop Support Technician
Yes Video Inc.
05.2017 - 01.2018
- Supported 100+ Microsoft Office 2010 - 2016 users.
- Created and maintained users on Office365.
- Kept Product Key inventory.
- Troubleshot hardware and software on Windows and Mac desktops and laptops, as well as servers running Windows Server 2012/2008/2003.
- Created and maintained users on ShoreTel Director and Contact Center.
- Created and maintained users on Microsoft Exchange 2010.
- Troubleshot issues with hardware and software on MacBook Pros.
- Setup email on both Android and iOS devices.
- Updated user and computer accounts in Microsoft Active Directory for new hires, changes, and terminations.
- Managed Tickets via ManageEngine Service Desk+.
- Managed Patches via ManageEngine Desktop Central.
- Used and managed antivirus protection through VIPRE Management Console.
- Worked on special projects with IT Manager, Hardware Engineer, and Service Team Manager.
- Took equipment inventory on a monthly basis.
- Assisted with the liquidation of legacy equipment.
- Created PO's for IT Manager and Director of Engineering.
- Point of contact for outside vendors.
- Installed and troubleshot thermal/ink jet printers.
- Troubleshot/repaired DVD disc burning hardware.
- Provided after hours support for operations teams.
- Partnered with level 3 support teams to resolved complex issues.
- Installed and configured hardware for standard and custom built computers.
Skills
Data Transfer Best Practices
Technical Support
Hardware Diagnostics
Support Documentation Generation
Asset Management
Training and Mentoring
Application Support
Hardware Troubleshooting
Technical Documentation
Software Installation
Technical Support Expertise
Vendor Collaboration
System Configuration
Remote Support
Device Configuration
Accomplishments
Recognized Employee in 2023 for the Administration unit.
Timeline
Desktop Support Technician
Santa Clara County Superior Court
04.2021 - Current
IT Technician
ASUS Computer International
02.2019 - 04.2021
RMA Test and Repair Technician
SuperMicro
06.2018 - 02.2019
Desktop Support Technician
Yes Video Inc.
05.2017 - 01.2018