Diego Cevallos
Summary
As an industrial engineering bachelor, I have worked in a variety of fields throughout my professional life, from server in a restaurant to experience design analyst on a renowned international retail company. I always seek to fulfill my duties the best way I can while also continuing to learn from every experience in my life.
Overview
7
7
years of professional experience
Work History
Experience Design Analyst
Ripley Peru S.A.C.
10.2019 - 12.2023
- Pioneered innovative customer experience models for both physical and online stores, driving enhanced customer satisfaction
- Spearheaded nationwide deployment of initiatives across 31 branches, ensuring compliance through effective coordination with branch managers
- Took on the responsibility of proposing the annual budget forecast, providing strategic financial insights for management
- Managed the procurement process for the department, ensuring timely delivery of services and supplies through meticulous coordination with suppliers and the accounting department.
Buffet Runner
Westin Riverfront Hotel & Spa
11.2016 - 03.2017
- Oversaw the buffet at Maya restaurant on Westin Riverfront Hotel
- Organize the trays for the breakfast buffet in the morning and then proceed with the lunch buffet in the afternoon
- Provide guidance to the clients about the different dishes on the buffet
- Constantly be aware of the status of each tray to order a refill from the kitchen and prevent empty platters.
Education
Web developer program -
Tamwood College
Vancouver, BC03.2024
Microsoft Excel advanced -
CiberTec
Lima, Peru07.2021
Bachelor's degree - Industrial Engineering -
UNIVERSITY OF LIMA
Lima, Peru01.2019
Skills
- Persistent
- Good teamwork
- Very good English level
- Enthusiastic about expanding expertise
- Vigilant and alert
- Very focused when required
- Microsoft Tools skills - Very good
Languages
English
Full Professional
Timeline
Experience Design Analyst
Ripley Peru S.A.C.
10.2019 - 12.2023
Buffet Runner
Westin Riverfront Hotel & Spa
11.2016 - 03.2017
Web developer program -
Tamwood College
Microsoft Excel advanced -
CiberTec
Bachelor's degree - Industrial Engineering -
UNIVERSITY OF LIMA
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Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.