Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

Diebi Suboh

Calgary,AB

Summary

Dynamic I/T Technician with proven expertise at ERA in hardware troubleshooting and system performance optimization. Adept at installing and configuring IT systems while providing technical guidance and mentoring to team members. Recognized for streamlining technical support processes and enhancing operational efficiency through effective documentation and ITIL practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

I/T TECHNICIAN

ERA
Calgary, AB
03.2014 - Current
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Performed system backups and restores as required
  • Maintained inventory records of IT equipment and supplies.
  • Participated in team meetings to discuss project status updates.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Collected, analyzed and reported on data for use in operational planning.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Provide technical guidance to team members (Design patterns , infrastructure).

Education

Some College (No Degree) - Information Technology

Lambton College
Sarnia, ON
04-2014

Associate of Science - Computer Engineering

University of Benin
Benin City
02-2009

Skills

  • System performance optimization
  • ITIL processes
  • System configuration
  • Hardware troubleshooting
  • System backups
  • Software installation
  • Technical documentation
  • Hardware installation
  • Mobile device management
  • Training and mentoring

Certification

  • Microsoft Certified Azure Security Engineer December 27th,2021
  • Certificate of Cloud Security Knowledge (CCSK) January 02th,2023
  • CompTIA CYSA+ June 15th,2021
  • CompTIA Security + March 22th,2021
  • CompTIA Project + April 09th,2013

Languages

English
Professional

Affiliations

Goodwill (IT Maintenance/repairs - Volunteer) 2013 Sarnia, Ontario. Canada

Refurbished donated Desktops, Laptops, Printers and sometimes LCD Flat screen TVs.

Device driver installation.

Packaged hardware devices for shipping to the Goodwill Stores.

Software installation and diagnosis.

Virus removal.

Accomplishments


Project Manager, JTR project 2013 Millennium Corporation, Lambton College, Sarnia, ON

Project Experience

Responsible for creating and developing network design based on the request for proposal provided by JTR company

Manage all aspects of the project from inception to completion, staffing, resources, budget, etc.

Lead a team of seven individuals to complete the proposal and present to win the bid

Organize and chair regular team meetings, monitor project timelines, review budget, handle issues, delegate tasks

Timeline

I/T TECHNICIAN

ERA
03.2014 - Current

Some College (No Degree) - Information Technology

Lambton College

Associate of Science - Computer Engineering

University of Benin

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Diebi Suboh