Summary
Overview
Work History
Education
Skills
Certification
Languages
Activities
Timeline
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Didem Kaya

Ottawa,ON

Summary

Dynamic and results-oriented professional with extensive experience in inventory and schedule management honed at Popeyes and Turkish Airlines. Excelled in enhancing customer service and safety protocols, demonstrating exceptional problem-solving aptitude and interpersonal communication. Skilled in MS Office and inventory management software, successfully led teams to achieve and surpass goals. Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

POPEYES
06.2022 - 05.2024
  • Oversaw daily operations while managing multiple projects simultaneously
  • Assisted customers with product selection, providing exceptional service experience
  • Trained and supervised new staff members
  • Maintained a safe work environment by enforcing company policies and procedures
  • Addressed customer complaints and resolved conflicts
  • Monitored inventory levels and placed orders, when necessary, always ensuring stock availability
  • Conducted daily walkthroughs of the store, identifying potential risks or hazards
  • Provided coaching and mentoring sessions to help employees reach their goals
  • Tracked employee performance metrics and provided feedback for further development
  • Communicated important company information and policy changes to staff members
  • Monitored stock levels and placed orders as needed.

TURKISH AIRLINES
03.2015 - 12.2020
  • Performed emergency procedures as needed, such as evacuations or administering first aid
  • Managed food and beverage services according to established schedules while ensuring quality standards were met
  • Maintained a high level of customer service and safety protocols while providing in-flight services for passengers
  • Monitored passenger behavior to identify threats to safety of crew and other passengers
  • Heated and served meals and delivered prepared foods to guests
  • Checked food, beverages, emergency equipment, and other supply levels aboard
  • Assisted passengers in locating overhead stowage compartments for their carry-on items
  • Assisted with the pre-flight preparation, including cabin check and security checks
  • Completed accurate documentation related to cabin operations including cleaning logs, meal counts, beverage inventories
  • Served food and drinks from refreshment cart and provided information about in-flight offerings.

Education

Indigenous Canada

University of Alberta
08.2023

Master of Arts - European, Russian and Eurasian Studies

Carleton University
Ottawa, Ontario
02.2023

Bachelor of International Relations -

Anadolu University
05.2020

Bachelor of German Language and Literature -

Ankara University
Ankara, Turkey
06.2014

Skills

  • Inventory Management
  • Team Building
  • Inventory Management Software
  • Analytical Skills
  • Research
  • Problem-solving aptitude
  • Schedule Management
  • Customer Service
  • Quality Control
  • Shift Scheduling
  • Interpersonal Communication
  • Work Planning and Prioritization
  • Organizational Skills
  • Assigning Work
  • Hiring and Training
  • MS Office
  • Computer Experience

Certification

  • First Aid
  • Security
  • Food safety
  • Dangerous Goods

Languages

Turkish (Native)
French (Beginner)
Kurdish (Native)
German(Professional)
English(Professional)

Activities

  • Schuman Challenge - Delegation of the European Union to Canada (2021)
  • Women Leader of the Future - KAGIDER Women Entrepreneurs Association of Turkey (2014)
  • Certificate in Time Management - Turkey (2013)

Timeline

Shift Manager

POPEYES
06.2022 - 05.2024

TURKISH AIRLINES
03.2015 - 12.2020

Indigenous Canada

University of Alberta

Master of Arts - European, Russian and Eurasian Studies

Carleton University

Bachelor of International Relations -

Anadolu University

Bachelor of German Language and Literature -

Ankara University

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Didem Kaya