Summary
Overview
Work History
Education
Certification
Timeline
Technical Skills
Generic
Dibyendu Chatterjee

Dibyendu Chatterjee

Yellowknife,Canada

Summary

Dynamic Network Systems Analyst with over 9 years of expertise in Microsoft technologies and network administration, recognized for delivering high-impact solutions that enhance system reliability and operational resilience. Demonstrated proficiency in incident management, technical support, and infrastructure optimization, focusing on network performance and disaster recovery. Adept at regulatory compliance and strategic network planning to reduce costs while driving operational efficiency. Proven success in implementing security measures to protect data integrity, resulting in improved system reliability and user satisfaction.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Tech Specialist

Tech Mahindra
Yellowknife, Northwest Territories
04.2022 - Current
  • Diagnosed and resolved network connectivity issues, managed and configured network devices (routers, switches, firewalls), and ensured network security through firewall configuration.
  • Administered Active Directory, Office 365, Windows servers, and Intune, providing user support, managing permissions, and ensuring proper server functionality.
  • Implemented cost-saving strategies, reducing expenses by 25%, and provided technical support for hardware, software, networks, and peripherals installations.
  • Troubleshoot and resolve technical issues promptly, while providing user support and training on software upgrades and new features.
  • Deployed and managed Symantec Endpoint Protection, SCCM client systems enrollment, and monitored IT asset and application inventory across servers and data centers.

SharePoint Administrator

Orlando Corporation
Mississauga
03.2022 - 04.2022
  • Led troubleshooting for complex, politically escalated Microsoft technology issues, taking full ownership of the resolution.
  • Leveraged advanced debugging tools such as WinDbg, NetMon, Syslog, and Sysinternals.
  • Conducted health checks regularly to maintain system stability.
  • Conducted in-house training on SharePoint On-Premises and Online.

IT System Administrator

Quantum Lifecycle Partners LP
Brampton
02.2022 - 03.2022
  • Assembled and configured PCs and components, ensuring optimal system performance, and troubleshot network issues, setting up LANs with structured cabling and various topologies.
  • Installed and upgraded network software (e.g., Security Device Manager, Cisco Network Assistant), performing system checkups to maintain network integrity.
  • Managed and supported desktops, laptops, printers, network devices, MS Office, video conferencing (Polycom, Skype for Business), and VIP user workstations and handheld devices.
  • Administered Hyperion Enterprise installation, application data backup, and managed backup solutions using Commvault for data protection.
  • Led vendor management for hardware procurement (desktops, laptops, printers), service delivery, and document digitization services, while maintaining IT asset inventories and managing security tools like Symantec Endpoint Protection and SCCM.

Deputy Manager

Grasim Industries
Mumbai
12.2018 - 01.2022
  • Provided network administration, including LAN troubleshooting and support for over 400 end users, resolving issues with computer systems, network devices, and peripherals.
  • Managed configuration, performance, and security for PC systems, ensuring data integrity, and file system security within the desktop environment.
  • Installed, configured, and maintained back-end and front-end systems, including LAN/WAN connections at remote sites, firewalls, load balancers, etc. While recommending hardware and software upgrades.
  • Expertly installed, configured, and troubleshot various operating systems (DOS, Windows 98, XP, NT Server, 2000, 2003, 2008), and provided support for PC software, including antivirus and office tools.

SharePoint Administrator

Lumen21
Mumbai
06.2016 - 03.2018
  • Led Single Sign-On (SSO) implementations using Active Directory Federation Services (ADFS) to enable seamless authentication across multiple platforms, and executed OneDrive for Business migrations with minimal downtime.
  • Utilized Azure Operations Management Suite (OMS) and Power BI for monitoring and activity visualization, leveraging Azure App Insights, Alerts, and Log Analytics for comprehensive analysis.
  • Conducted internal training sessions on OneDrive for Business, covering usage, migration strategies, and admin portal functionalities, and analyzed SharePoint site taxonomy and governance requirements.
  • Managed SharePoint migrations (2007/2010 to 2013/Online), provided end-user support, and configured and optimized SharePoint Service Applications to enhance system functionality and performance.

Technical Consultant

Wipro
Mumbai
11.2013 - 06.2016
  • Managed installation, configuration, administration, and maintenance of SharePoint Server Farms (2010 and 2013), ensuring optimal performance and reliability.
  • Led the planning and implementation of backup and disaster recovery strategies, including content database migrations between SQL servers, and managing SP migrations (MOSS 2007 to SP 2010, and SP 2010 to SP 2013).
  • Coordinated deployment of service packs and cumulative updates, implemented SP best practices, and provided day-to-day administration and support for SharePoint environments.
  • Utilized SharePoint Designer and InfoPath Designer to develop solutions, provided technical advisory support, and delivered written and verbal status reports for management on SP administration tasks, migrations, and disaster recovery.

Education

A.M.E -

Indian Institute of Aircraft Engineering
New Delhi
12.2007

Certification

  • Microsoft Azure Architect Design
  • Implementing Microsoft Azure Infrastructure Solutions
  • Microsoft Certified Professional

Timeline

Tech Specialist

Tech Mahindra
04.2022 - Current

SharePoint Administrator

Orlando Corporation
03.2022 - 04.2022

IT System Administrator

Quantum Lifecycle Partners LP
02.2022 - 03.2022

Deputy Manager

Grasim Industries
12.2018 - 01.2022

SharePoint Administrator

Lumen21
06.2016 - 03.2018

Technical Consultant

Wipro
11.2013 - 06.2016

A.M.E -

Indian Institute of Aircraft Engineering

Technical Skills

  • Expertise in cloud technologies (AWS, Azure, Microsoft 365 suite, Azure AD) and proficient in virtualization platforms (VMware vSphere, Hyper-V).
  • Extensive experience managing Windows Server (2012/2012 R2/2016/2019/2022) and strong networking knowledge in routing protocols, VLANs, firewalls, load balancers, VPNs
  • Skilled in storage technologies, including RAID, SAN, NAS, and vSAN, with hands-on experience in web applications like SharePoint, SQL Server, and IIS.
  • Proficient in migration tools (Azure Site Recovery, VMware SRM) and backup solutions (Windows Server Backup, Avamar, Commvault).
  • Advanced PowerShell scripting skills for automation and efficient system management.

Similar Profiles

CREATE PROFILE
Dibyendu Chatterjee