Tania Sharma
Brampton
Summary
Dedicated to continuous improvement and personal growth with five years of experience in customer service roles. Proven ability to identify and engage potential clients, complemented by strong leadership and exceptional communication skills. Expertise in first call resolution, negotiation, and bridging communication gaps enhances the capacity to drive client satisfaction. A high-energy, dynamic professional committed to achieving results and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Tech Specialist
TD Digital Tech
11.2022 - Current
- Assisting customers with day to day technical and everyday banking needs
- Submitting digital Tech investigation queries through JIRA.
- Assisting Customers with technical issues such as EW login, e-transfer, mobile deposit, mobile token etc.
- Maintaining FCR for Customers to provide great service experience at the same time.
Customer Service Representative
TD EasyLine
05.2022 - 10.2022
- Opening of new personal deposit and account for the customers
- Assisting customers with automatic banking machine, telephone banking and online banking services
- Completing and asking questions from customers for credit card and overdraft protection
- Promoting the sale of different personal, credit and loan products
- Doing mini application for the customers for the credit and loan documentation
- Assisting customers with solution and options to address their day-to-day financial objective
Maintenance Service Representative
Quad Student Residence
12.2021 - 04.2022
- Conducting routine inspections of premises and equipment
- Performing preventative maintenance
- Handling basic repairs and maintenance
- Overseeing contractors when professional repairs are necessary
- Diagnosing mechanical issues and correcting them
Security Supervisor
Vista Security & Investigations
05.2019 - 11.2021
- Assist with and assign staff work schedules
- Enforce adherence to all company policies and procedures
- Co-ordinate, assign, review, and report on staff work performance
- Represent company to client, staff, and public in a professional manner
- Learn, follow, and maintain Security Guard Supervisor standards as set by Management
- Maintain Health and Safety policies and standards to ensure all workers are safe while on duty
- Train existing staff according to training objectives set by Management, monitoring and reporting progress and results
- Assist with developing and establishing work procedures, and confirming they are completed to company and industry standard
- Perform duties on site as per security and concierge requirements, providing personalized concierge and administrative services to clients and guests
- Requisition and train staff on required materials and work tools, and ensure work equipment is maintained in good condition and operated properly and safely
Systems Auditor
Cognizant Technology Solutions
06.2016 - 08.2017
- Recorded and tracked incoming cases via utilization of the Underwriting Database
- Reviewed case information for completeness prior to submission to the underwriter
- Identified and collected additional information critical to decision making as necessary and explains needs through contact with external constituents within established time frames
- Nutrition & Dietician Certification
- Awarded CF Monthly Incentive Award for good performance in RBC Centre Downtown Toronto
- Awarded as “Spotlight” and “Ace of Rookies” in Cognizant Technology Solutions India Private Limited
Technical Customer Service Representative
Concentrix
06.2015 - 05.2016
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Assisted in technical support process refinement to improve customer service and support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Education
Business Management
Humber College
Toronto, Ontario04.2019
Bachelors of Commerce - B.COM
Guru Nanak Dev University
Amritsar, Punjab04.2015
High School Diploma - undefined
Shri Ram Ashram Public School
Amritsar, Punjab03.2012
Diploma - Business
Academy of Learning Career College
05-2026
Skills
- Credit card payment processing
- Call Center Operations
- Problem-solving abilities
- Data evaluation
- Adaptive team player
- Technical support experience
- Customer service
- Compliance adherence
LANGUAGES
Fluent in English, Hindi, Punjabi, and Urdu.
Timeline
Tech Specialist
TD Digital Tech
11.2022 - Current
Customer Service Representative
TD EasyLine
05.2022 - 10.2022
Maintenance Service Representative
Quad Student Residence
12.2021 - 04.2022
Security Supervisor
Vista Security & Investigations
05.2019 - 11.2021
Systems Auditor
Cognizant Technology Solutions
06.2016 - 08.2017
Technical Customer Service Representative
Concentrix
06.2015 - 05.2016
Bachelors of Commerce - B.COM
Guru Nanak Dev University
High School Diploma - undefined
Shri Ram Ashram Public School
Business Management
Humber College
Diploma - Business
Academy of Learning Career College