Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Dianna Devost

Dianna Devost

Sales Associate
Greater Sudbury,ON

Summary

Highly experienced Department Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Call Centre Representative Program Certificate, that has given the knowledge to multi-task and follow through. Highly dependable, ambitious and a loyal individual with leadership qualities. Enjoy working independently or as a team player. Key strengths are excellent interpersonal skills . Proven ability to work under pressure (adapt well to change, quick to react and resolve problems) with strong experience in telemarketing, public relations, customer service, coordinating, problem solving and office administration demonstrating the diversity of knowledge and skills. Strong valuable sales training which was exceeded at Omega Direct Response as well as the opportunity at Walmart Canada for 18 years to start an exciting career as a sales floor associate to becoming a strong Department Manager . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Dog Groomer, Spa For Paws
Sudbury, ON
04.2022 - 01.2023
  • Performed with passion and strength for up to 10 to 12 dogs per day
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Sales Associate

Wal-Mart Canada
Sudbury, ON
10.2002 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Solved customer challenges by offering relevant products and services
  • Increased sales by offering advice on purchases and promoting additional products
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • While maintaining daily Department Manager duties
  • Responsible and dedicated to provide best customer service up to at least 500 customers per day.

Call Centre Representative

Omega Direct Response Inc
Sudbury, ON
06.1999 - 12.1999
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Focused on incoming calls from clients from United States and Canada providing solutions, promotions, upgraded products to excel in sales promptly
  • Exceeded in sales within 10% or more
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Exceeded goals through effective task prioritization and great work ethic
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

Lo-Ellen Park Secondary School

Sills: Microsoft Word , Excel, Access 97, Act 4.0 -

Cambrian College of Applied Arts And Technology

Skills

Social Perceptivenessundefined

Timeline

Dog Groomer, Spa For Paws
04.2022 - 01.2023

Sales Associate

Wal-Mart Canada
10.2002 - 03.2021

Call Centre Representative

Omega Direct Response Inc
06.1999 - 12.1999

Lo-Ellen Park Secondary School

Sills: Microsoft Word , Excel, Access 97, Act 4.0 -

Cambrian College of Applied Arts And Technology
Dianna DevostSales Associate