Shelby Rondeau
Dartmouth,NS
Summary
Accomplished Dog Groomer with a proven track record at Petsmart and as a mobile groomer, mastering pet grooming techniques and excelling in customer service. Expert in animal handling and relationship building, I significantly enhanced client satisfaction and pet care standards. Leveraged canine behavior knowledge to educate owners, fostering healthier pet lifestyles. Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges.
Overview
8
8
years of professional experience
Work History
Dog Groomer
All 4 Paws/Uptown Tails Mobile Groomer
09.2019 - 08.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Independently and effectively processed payments using a POS system
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Ensured effective time management to arrive at next client in an appropriate time frame
Dog Groomer
Petsmart
09.2015 - 10.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Education
High School Diploma -
Gander Collegiate
Gander, NL06.2015
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Pet Grooming Techniques
- Canine Behavior Knowledge
- Facility policies and procedures
- Customer Communication
Languages
English
Native or Bilingual
Timeline
Dog Groomer
All 4 Paws/Uptown Tails Mobile Groomer
09.2019 - 08.2023
Dog Groomer
Petsmart
09.2015 - 10.2019
High School Diploma -
Gander Collegiate
Similar Profiles
Dianna DevostDianna Devost
NA at Dog Groomer, Spa For PawsNA at Dog Groomer, Spa For Paws
Nayleth LermaNayleth Lerma
Pet Groomer at Nane Paws & TailsPet Groomer at Nane Paws & Tails
Diana ArroyoDiana Arroyo
CEO at Dee's Rockin Paws N TailsCEO at Dee's Rockin Paws N Tails