DIANLEE MANALILI
ITA Airways
2
Languages
6
years of professional experience
Experienced Passenger Service Agent with a strong background in customer service and airport operations, committed to delivering safe, efficient, and professional passenger experiences. Seeking to contribute to American Airlines by applying strong communication, teamwork, and problem-solving skills in a fast-paced environment. Bringing a solid understanding of safety procedures and a customer-focused approach to support reliable and high-quality airline operations.
Work History
Passenger Service Agent
- Form strong working relationships with supervisors and team members to support efficient and smooth airport operations.
- Verify travel documents and ensure compliance with international travel and security regulations
- Provide professional and attentive customer service to passengers, ensuring a positive and seamless travel experience.
- Assist with check-in, boarding, and gate procedures while maintaining accuracy and attention to detail.
- Resolve issues such as delays, cancellations, and baggage concerns using effective problem-solving skills.
- Follow all airline safety procedures, security regulations, and company policies.
- Maintain clear communication with passengers and team members in a fast-paced, multicultural environment.
- Deliver clear, timely, and professional gate announcements, ensuring passengers are informed of boarding procedures, delays, and important flight updates.
Retail Associate
5 Years 9 Months- Processed transactions at the cash register, accurately handling cash, debit, credit, and mobile payments, reducing errors and ensuring smooth, efficient checkout for customers.
- Assisted customers in locating items, answering product inquiries, and providing recommendations, improving customer satisfaction and promoting repeat business.
- Organized and restocked merchandise on the sales floor, ensuring displays were neat, well-organized, and fully stocked, enhancing store presentation and increasing sales opportunities.
- Managed fitting room operations by tracking items in and out, maintaining cleanliness, and assisting customers, streamlining operations and improving the customer experience.
Education
Flight Services Certificate
Newnham Campus
Office Administration-Health Services Diploma
York Campus
Skills
Communication
Passenger Check-in
Boarding and Gate Operations
Travel Document Verification
Compliance
Cultural-awareness
Problem Solving
Amadeus Reservation System
Time Management
Positive attitude
Adaptability
Conflict Resolution
Cash Handling
Team Collaboration
Languages
English
Tagalog
ADDITIONAL INFORMATION
CERTIFICATIONS OTEC certified in De-escalation Techniques and Customer Service Excellence
Timeline
Retail Associate
Winners
04.2019 - 01.2025Read More
Seneca College
Office Administration-Health Services Diploma
Read More
Seneca College
Flight Services Certificate
Read More
Passenger Service Agent
ITA Airways
03.2026Read More