TONYA ROBERTS
BRAMPTON,CANADA
Summary
Motivated and detail-oriented candidate. Seeking part-time employment to contribute strong organizational skills and customer service experience in a dynamic team-oriented environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PASSENGER SERVICE AGENT
Airway Interline
- 10.2025
- Demonstrated exceptional customer service skills, fostering positive passenger experiences and enhancing overall satisfaction.
- Monitored flight schedules and passenger needs, proactively addressing issues to ensure timely and effective service delivery.
- Provided compassionate assistance to distressed passengers, creating a reassuring environment and enhancing their travel experience.
AIR TRAFFIC CONTROLLER
Maurice Bishop International Airport
01.2022 - 01.2025
- Managed the safe and efficient movement of aircraft on the ground and in the airspace.
- Communicated with pilots to provide clearances, instructions, and updates on weather and traffic.
- Coordinated with airport ground staff and emergency service to ensure safety compliance.
- Maintained focus in high-pressure situations and followed strict safety protocols.
CUSTOMER AND SALE REPRESENTATIVE
Sandals Call Center
01.2020 - 01.2021
- Responded to customer inquiries and resolved technical billing issues.
- Met daily call handling and customer satisfaction targets.
SALES ASSOCIATE
Car Part Store
01.2019 - 01.2020
- Assisted customers with finding car parts and accessories.
- Handled sales transactions and maintained store displays.
- Helped with stock organization, deliveries, and general shop upkeep.
Education
DIPLOMA - AERODROME AND APPROACH CONTROL
Trinidad and Tobago Civil Aviation Center
01.2022
ASSOCIATE DEGREE - NATURAL SCIENCES
T.A. Marryshow Community College
St. Georges, Grenada01.2019
Skills
- Communication
- Customer service
- Microsoft Office
- POS System
- Team collaboration
- Time management
- Aviation safety
- Problem solving
- Multitasking
- Radio communication
Certification
- Certification of Completion in Auditing Fundamentals
Languages
English
Native or Bilingual
French
Limited Working
Additional Information
TICO CERTIFIED
Timeline
AIR TRAFFIC CONTROLLER
Maurice Bishop International Airport
01.2022 - 01.2025
CUSTOMER AND SALE REPRESENTATIVE
Sandals Call Center
01.2020 - 01.2021
SALES ASSOCIATE
Car Part Store
01.2019 - 01.2020
PASSENGER SERVICE AGENT
Airway Interline
- 10.2025
DIPLOMA - AERODROME AND APPROACH CONTROL
Trinidad and Tobago Civil Aviation Center
ASSOCIATE DEGREE - NATURAL SCIENCES
T.A. Marryshow Community College