Diane De Guzman
Fort McMurray,AB
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Server
Boston Pizza
Fort McMurray, AB
07.2024 - Current
- Delivered exceptional customer service to enhance guest experience in fast-paced dining environment.
- Guided guests in menu selections and dietary preferences to ensure satisfaction.
- Recorded precise food and drink orders to support efficient service.
Food Service Supervisor
Western Restaurant Franchisee INC
Fort McMurray, Alberta
09.2019 - 06.2023
- Supervised daily food service operations, maintaining high quality standards and customer satisfaction.
- Trained staff on food safety practices and customer service techniques, enhancing service delivery.
- Managed inventory levels and ordered supplies, ensuring operational continuity and efficiency.
Customer Service Representative
Alorica Philippines
Sta.Mesa Manila, Metro Manila
01.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided accurate product information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed customer accounts and resolved billing issues efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Processed orders and tracked shipments using company software systems.
- Maintained a positive attitude while handling difficult customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Medical Office Assistant - Office Administration
Capstone Edge College
Calgary, AB 09.2022 - 09.2023
Hotel And Restaurant Management - Management
Access Computer College
Quezon City Philippines, Philippines 06.2010 - 05.2013
Skills
- Customer service
- Effective communication
- Attention to detail
- Positive attitude
- Report transcription
- Professional demeanor
- Data entry
- Document preparation
- Records administration
- Report transcription
- Microsoft Office
- Email management
- Computer proficiency
- Medical terminology
- Process improvement
- Attention to detail
Timeline
Restaurant Server
Boston Pizza
07.2024 - Current
Medical Office Assistant - Office Administration
Capstone Edge College
09.2022 - 09.2023
Food Service Supervisor
Western Restaurant Franchisee INC
09.2019 - 06.2023
Customer Service Representative
Alorica Philippines
01.2016 - 01.2018
Hotel And Restaurant Management - Management
Access Computer College
06.2010 - 05.2013