Diane Daley
Toronto,ON
Summary
An enthusiastic and customer focused individual, with a wealth of transferable skills. A confident and articulate communicator with a professional manner and the ability to provide comprehensive client management. Extremely organized and highly self-motivated, with a proven background in achieving success, meeting tight timelines and performing well in a highly pressurized environment. Excellent interpersonal and liaison skills. Fostering and maintaining productive working relationships.
Overview
21
21
years of professional experience
Work History
Cleaning Service Manager
Care To Clean
Toronto, ON
06.2014 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed team of cleaners, ensuring timely completion and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Office Manager
Dominion Combustion Ltd.
Toronto, Ontario
02.2012 - 06.2015
Office and Property Manager
Cap Rate Management Toronto
Toronto, Ontario
10.2009 - 02.2012
Account Manager
Smart DM
Etobicoke, ON
02.2008 - 07.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated Direct Mail projects, including estimates, purchase orders, dockets, and invoices
- Organized warehouse production programs, planning and scheduling of assigned projects
Account Executive
Resolve Corporation
Etobicoke, ON
04.2003 - 08.2008
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Planned and processed samples of promotional material for distribution
- Organized consumer contest, and assisted with creation of TV infomercial
- Created and implemented business promotional points rewards program
- Developed and ensured compliance with productivity and quality control standards
Education
Marketing Management - Business
Seneca College of Applied Arts And Technology
North York, ONEntrepreneurship Management
Centennial College of Applied Arts And Technology
Scarborough, ONParalegal Diploma - Paralegal Studies
Trios College
Toronto, ON01.2015
Skills
- Relationship Building
- Client Relationship Management
- Ability to Work Independently
- Learn Quickly
- Communication and Interpersonal Skills
- Adaptable and Proactive
- Problem solving
- MS Office
- Reliable and Responsible
- Interpersonal Relationships
- Time Management
Timeline
Cleaning Service Manager
Care To Clean
06.2014 - Current
Office Manager
Dominion Combustion Ltd.
02.2012 - 06.2015
Office and Property Manager
Cap Rate Management Toronto
10.2009 - 02.2012
Account Manager
Smart DM
02.2008 - 07.2009
Account Executive
Resolve Corporation
04.2003 - 08.2008
Marketing Management - Business
Seneca College of Applied Arts And Technology
Entrepreneurship Management
Centennial College of Applied Arts And Technology
Paralegal Diploma - Paralegal Studies
Trios College