Diane Daley
Toronto,ON
Summary
An enthusiastic and customer focused individual, with a wealth of transferable skills. A confident and articulate communicator with a professional manner and the ability to provide comprehensive client management. Extremely organized and highly self-motivated, with a proven background in achieving success, meeting tight timelines and performing well in a highly pressurized environment. Excellent interpersonal and liaison skills. Fostering and maintaining productive working relationships.
Overview
21
21
years of professional experience
Work History
Cleaning Service Manager
Care To Clean
06.2014 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed team of cleaners, ensuring timely completion and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Office Manager
Dominion Combustion Ltd.
02.2012 - 06.2015
Office and Property Manager
Cap Rate Management Toronto
10.2009 - 02.2012
Account Manager
Smart DM
02.2008 - 07.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated Direct Mail projects, including estimates, purchase orders, dockets, and invoices
- Organized warehouse production programs, planning and scheduling of assigned projects
Account Executive
Resolve Corporation
04.2003 - 08.2008
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Planned and processed samples of promotional material for distribution
- Organized consumer contest, and assisted with creation of TV infomercial
- Created and implemented business promotional points rewards program
- Developed and ensured compliance with productivity and quality control standards
Education
Marketing Management - Business
Seneca College of Applied Arts And Technology
North York, ONEntrepreneurship Management
Centennial College of Applied Arts And Technology
Scarborough, ONParalegal Diploma - Paralegal Studies
Trios College
Toronto, ON01.2015
Skills
- Relationship Building
- Client Relationship Management
- Ability to Work Independently
- Learn Quickly
- Communication and Interpersonal Skills
- Adaptable and Proactive
- Problem solving
- MS Office
- Reliable and Responsible
- Interpersonal Relationships
- Time Management
Timeline
Cleaning Service Manager
Care To Clean
06.2014 - Current
Office Manager
Dominion Combustion Ltd.
02.2012 - 06.2015
Office and Property Manager
Cap Rate Management Toronto
10.2009 - 02.2012
Account Manager
Smart DM
02.2008 - 07.2009
Account Executive
Resolve Corporation
04.2003 - 08.2008
Marketing Management - Business
Seneca College of Applied Arts And Technology
Entrepreneurship Management
Centennial College of Applied Arts And Technology
Paralegal Diploma - Paralegal Studies
Trios College
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