Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Emmanuel Odejayi

Halifax,NS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cleaning Service Manager

City-Hub Services Inc.
08.2023 - 01.2025
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Resolved customer complaints in professional and timely manner.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Operation Manager- Residence & Property Management

Home-Secure Property Management Ltd
05.2020 - 03.2023
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Facilities / Cleaning Services Manager

Atoladol Management Services
06.2017 - 04.2020
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored service staff performance and provided feedback for improvement.

Education

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University
Sydney
04-2025

Master of Science - Business Management

Olabisi Onabanjo University
Ago-Iwoye, Ogun State
11-2022

Bachelor of Science - Business Management

Olabisi Onabanjo University
Ago-Iwoye, Ogun State
09-2017

Skills

  • Positive attitude
  • Reliable and responsible
  • Customer service & Client retention strategies
  • Problem-solving
  • Time management
  • Workplace safety
  • Maintenance planning
  • Multitasking and organization
  • Heavy equipment operation
  • Operational efficiency
  • Customer satisfaction measurement
  • Strategic business planning
  • Technical troubleshooting
  • Staff training and development
  • Team collaboration and leadership
  • Flexible schedule
  • Relationship building
  • Work Planning and Prioritization
  • Analytical thinking
  • Regulations compliance
  • Sales support & Vendor sourcing
  • Service delivery optimization
  • Preventive Maintenance
  • Project management
  • KPI monitoring
  • Performance evaluations

Accomplishments

  • Supervised team of 46 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% result by completing all daily daily task with accuracy and efficiency.

Languages

English
Native or Bilingual

Certification

• First Aid Certificate
• Food Safety Supervisor Certificate
• Food Handling Certificate
• Advanced Environmental & Safety Training Certificate
• Food & Safety Hygiene Certificate
• Emergency Responder Certificate
• CPR/AED Certification
• Diploma in Clinical Social Work (DCSW) Certificate
• WHMIS Certificate
• Mental Health First Aid Certificate
• Advanced Environmental & Safety Training Certificate
• Environmental Protection Certificate
• Nova Scotia Class 5 Driver's License
• Nova Scotia Traffic Control Personnel Certificate
• Nova Scotia Department of Justice Security Certificate

Interests

- Learning new cooking techniques and expanding my culinary skills
- Baking
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- I like trying new recipes and food trends
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Volunteering at community kitchens and food-related charities
- I participate in a variety of outdoor recreational activities

Timeline

Cleaning Service Manager

City-Hub Services Inc.
08.2023 - 01.2025

Operation Manager- Residence & Property Management

Home-Secure Property Management Ltd
05.2020 - 03.2023

Facilities / Cleaning Services Manager

Atoladol Management Services
06.2017 - 04.2020

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University

Master of Science - Business Management

Olabisi Onabanjo University

Bachelor of Science - Business Management

Olabisi Onabanjo University

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Emmanuel Odejayi