DIANA MARCELA DÍAZ POVEDA
Saskatoon,SK
Summary
Proactive and goal-oriented professional with exceptional motivation and team working skills.. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to using these qualities to help contribute to the success and growth of the company. Characterized as a person with good moral values, integrity and commitment which I apply in my daily and work life.
Overview
24
24
years of professional experience
Work History
FINANCIAL AND INSURANCE – F&I SPECIALIST
Inchcape Colombia SAS
07.2014 - 06.2024
- Customer service; centralization and routing of customer documents to banks to obtain credit approval, thus supporting the sale of vehicles. Applying knowledge of the financing policies of banks and financial institutions for private and public service vehicle lines, allowing financing plans to be offered to facilitate the sale of the asset in an agile manner to generate profits for the dealer.
- Following up throughout the process, from filing documents to disbursement in order to avoid loss of time in the delivery of the vehicle.
- Offer other alternative products to clients such as: comprehensive insurance and life insurance.
DIRECTOR OF FINANCIAL SERVICES
Finavanza
02.2012 - 07.2014
- Direct customer service, offering financing and insurance plans, as well as monitoring each credit transaction while seeking speed and conditions that benefit the customer along with the dealer.
COMMERCIAL ADVISOR
Bank of Bogotá
07.2011 - 01.2012
- Provide support to dealership sales advisors, serving customers, offering financial plans and insurance available through the bank.
- Provide support throughout the entire process, from customer contact to sending disbursement receipts.
HEAD OF CREDIT
Car Cien LTDA
12.2000 - 07.2011
- Creation of the credit department, establishing commercial agreements with banks to support the dealerships.
- Coordinate product training from banks to advisors to improve customer service.
- Obtain credit approvals, control payment of commissions generated by disbursed and insured credits.
Education
Bachelor`s Degree - Industrial Engineering
Libre University of Colombia
Bogotá, Colobia03.2002
Skills
- Proactive, creative and self sufficient
- Empathic and constructive dialogue
- Ability to work in a team
- Basic computer skills including Microsoft Word and Excel
- Good adaptation with change
- Exceptional customer relations
- Multitasking abilities
- Self motivation
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
FINANCIAL AND INSURANCE – F&I SPECIALIST
Inchcape Colombia SAS
07.2014 - 06.2024
DIRECTOR OF FINANCIAL SERVICES
Finavanza
02.2012 - 07.2014
COMMERCIAL ADVISOR
Bank of Bogotá
07.2011 - 01.2012
HEAD OF CREDIT
Car Cien LTDA
12.2000 - 07.2011
Bachelor`s Degree - Industrial Engineering
Libre University of Colombia
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