Diana Lorena Rodriguez Avila

Responsibilities:

• Managed and optimized IT systems for lab operations (LMS, OE, DVI), including maintenance, implementation, and process updates.
• Developed and modified Power BI reports, collaborating with production teams to identify opportunities for improvement and increase operational efficiency.
• Responsible for system integration and the implementation of new data architectures, including process automation using UNIX and database extraction.
• Worked with internal departments to improve data processes and ensure the quality of information used for decision-making.

Achievements:

• Designed Power BI reports that have been instrumental in strategic decision-making, reducing production breakage and enhancing productivity.
• Optimized automated workflows, improving operational efficiency and reducing data processing time.
• Contributed to continuous process improvement, increasing production and facilitating decision-making by clearly presenting key data.

Responsibilities:

• Designed and developed reports to analyze and improve understanding within the Facilities and Fleet Management (FFM) area.
• Monitored the impact of strategic decisions and initiatives, ensuring they align with operational goals.
• Analyzed data and evaluated results to optimize reports and ensure accurate decision-making.
• Collaborated with the supervisor to enhance reports and achieve optimal results for operational planning.
• Automated data extraction, transformation, and reporting processes, reducing inefficiencies and minimizing inconsistencies.

Key Achievements:

• Optimized Power BI and SQL Server reports, enabling managers to make timely, data-driven financial and planning decisions in the Facilities and Fleet Management area.

Responsibilities:

• Led the technical and functional aspects of the applications for the AM LATAM TELEFONICA COLOMBIA project.
• Acted as a backup for team members, ensuring workload distribution and support in case of absence.
• Participated as a member of the project quality team, working to improve processes and reduce inconsistencies in software build artifacts.
• Collaborated with the integration team to enhance the working environment and streamline team activities.
• Addressed incidents promptly, ensuring that delivery requirements and SLA compliance were met.

Key Achievement:

• Resolved an application issue by applying Oracle PL-SQL, Pro*C, Unix Shell, and Java best practices, resulting in a significant decrease in incidents and an increase in SLA compliance from 70% to 98%.