Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Nadera Walcott

Calgary,AB

Summary

A dedicated focused individual who obtains a high level of professionalism and excels at prioritizing while completing multiple tasks simultaneously. I demonstrate excellent organization, communication and critical thinking to thrive in a professional and challenging atmosphere. I’m fully committed to maintaining high quality results with little to no supervision. A very poised and competent team player with a proven desire to learn and adapt to various situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Rejuvenation Dematology
Calgary, AB
07.2024 - Current
  • Scheduled patients to ensure timely appointments and smooth workflow.
  • Managed patient records in EHR systems with accuracy and compliance.
  • Coordinated communication between providers and patients for better service.
  • Verified insurance, reducing claim rejections through thorough review.
  • Responded to calls, emails, and inquiries with professionalism and care.
  • Resolved patient issues by researching concerns and providing solutions.
  • Educated clients on cosmetic procedures and products with expert knowledge.
  • Maintained accurate EMR records of inquiries, follow-ups, and appointments.

VIRTUAL OFFICE ASSISTANT

CALGARY PHYSIOTHERAPY AT HOME
06.2023 - Current
  • Manage appointment scheduling and calendar coordination for multiple in-home physiotherapists
  • Coordinate with clients to schedule appointments, ensuring timely and efficient service delivery
  • Maintain accurate client records and documentation using electronic medical records
  • Coordinate with other healthcare professionals and service providers as necessary

MEDICAL OFFICE ASSISTANT

INSTITUTE FOR SKIN ADVANCEMENT INC
10.2018 - 11.2019
  • Greet and arrive patients in the Accuro software.
  • Answering the multi-line phone, triaging urgent referrals, consultation requests, booking, filing, faxing, prescription renewal requests from pharmacies.
  • Obtaining lab / diagnostic reports.
  • Creating new patient files, coordinating appointments with referring doctor for follow up’s and procedures.
  • Operating the UVB light booths / patient consent. Handling all private billing / insurance receipts for patients.
  • Handling all incoming and outgoing mail (UPS, FedEx, Purolator, DHL.)

STERILIZATION ASSISTANT

EVOLUTION DENTAL
01.2014 - 08.2015
  • Operated and ran daily tests on autoclave.
  • Cleaned and sterilized all instruments, while also setting up patient rooms.
  • Maintained a clean work environment as well as ordering stock.

RECEPTIONIST / TECHNICIAN ASSISTANT

SIGNAL HILL ANIMAL CLINIC
01.2006 - 01.2014
  • Booked appointments for routine check up’s, emergencies, surgeries, and specialists for advanced procedures.
  • Triaged the patients, ordered all office supplies.
  • Filing, faxing, sending in insurance claims as well as educating patients on pet insurance protocols.
  • Captured & developed radiographs, prepared prescriptions.
  • Assisted in blood collection, preparing animals for surgery, recovered animals from anesthetic.
  • Trained any and all staff members on the computer system.

Education

MEDICAL OFFICE ASSISTANT / UNIT CLERK DIPLOMA -

ABES
CALGARY, ALBERTA
03.2018

VETERINARY OFFICE ASSISTANT - undefined

ABES
CALGARY, ALBERTA
01.2005

Skills

  • Skilled in infection control protocols
  • Experienced in managing calendars
  • Proficient in medical terminology
  • Experienced in Microsoft Office applications
  • Document organization
  • Skilled in billing management
  • Used various computer software systems (Cornerstone database, Clinibase, SCM, Accuro)

Languages

English

Certification

  • MOA - Medical Office Assistant and Unit Clerk Certificate
  • VOA - Veterinary Office Assistant Certificate

Timeline

Medical Office Assistant

Rejuvenation Dematology
07.2024 - Current

VIRTUAL OFFICE ASSISTANT

CALGARY PHYSIOTHERAPY AT HOME
06.2023 - Current

MEDICAL OFFICE ASSISTANT

INSTITUTE FOR SKIN ADVANCEMENT INC
10.2018 - 11.2019

STERILIZATION ASSISTANT

EVOLUTION DENTAL
01.2014 - 08.2015

RECEPTIONIST / TECHNICIAN ASSISTANT

SIGNAL HILL ANIMAL CLINIC
01.2006 - 01.2014

VETERINARY OFFICE ASSISTANT - undefined

ABES

MEDICAL OFFICE ASSISTANT / UNIT CLERK DIPLOMA -

ABES
Nadera Walcott