Nadera Walcott
Calgary,AB
Summary
A dedicated focused individual who obtains a high level of professionalism and excels at prioritizing while completing multiple tasks simultaneously. I demonstrate excellent organization, communication and critical thinking to thrive in a professional and challenging atmosphere. I’m fully committed to maintaining high quality results with little to no supervision. A very poised and competent team player with a proven desire to learn and adapt to various situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Rejuvenation Dematology
Calgary, AB
07.2024 - Current
- Scheduled patients to ensure timely appointments and smooth workflow.
- Managed patient records in EHR systems with accuracy and compliance.
- Coordinated communication between providers and patients for better service.
- Verified insurance, reducing claim rejections through thorough review.
- Responded to calls, emails, and inquiries with professionalism and care.
- Resolved patient issues by researching concerns and providing solutions.
- Educated clients on cosmetic procedures and products with expert knowledge.
- Maintained accurate EMR records of inquiries, follow-ups, and appointments.
VIRTUAL OFFICE ASSISTANT
CALGARY PHYSIOTHERAPY AT HOME
06.2023 - Current
- Manage appointment scheduling and calendar coordination for multiple in-home physiotherapists
- Coordinate with clients to schedule appointments, ensuring timely and efficient service delivery
- Maintain accurate client records and documentation using electronic medical records
- Coordinate with other healthcare professionals and service providers as necessary
MEDICAL OFFICE ASSISTANT
INSTITUTE FOR SKIN ADVANCEMENT INC
10.2018 - 11.2019
- Greet and arrive patients in the Accuro software.
- Answering the multi-line phone, triaging urgent referrals, consultation requests, booking, filing, faxing, prescription renewal requests from pharmacies.
- Obtaining lab / diagnostic reports.
- Creating new patient files, coordinating appointments with referring doctor for follow up’s and procedures.
- Operating the UVB light booths / patient consent. Handling all private billing / insurance receipts for patients.
- Handling all incoming and outgoing mail (UPS, FedEx, Purolator, DHL.)
STERILIZATION ASSISTANT
EVOLUTION DENTAL
01.2014 - 08.2015
- Operated and ran daily tests on autoclave.
- Cleaned and sterilized all instruments, while also setting up patient rooms.
- Maintained a clean work environment as well as ordering stock.
RECEPTIONIST / TECHNICIAN ASSISTANT
SIGNAL HILL ANIMAL CLINIC
01.2006 - 01.2014
- Booked appointments for routine check up’s, emergencies, surgeries, and specialists for advanced procedures.
- Triaged the patients, ordered all office supplies.
- Filing, faxing, sending in insurance claims as well as educating patients on pet insurance protocols.
- Captured & developed radiographs, prepared prescriptions.
- Assisted in blood collection, preparing animals for surgery, recovered animals from anesthetic.
- Trained any and all staff members on the computer system.
Education
MEDICAL OFFICE ASSISTANT / UNIT CLERK DIPLOMA -
ABES
CALGARY, ALBERTA03.2018
VETERINARY OFFICE ASSISTANT - undefined
ABES
CALGARY, ALBERTA01.2005
Skills
- Skilled in infection control protocols
- Experienced in managing calendars
- Proficient in medical terminology
- Experienced in Microsoft Office applications
- Document organization
- Skilled in billing management
- Used various computer software systems (Cornerstone database, Clinibase, SCM, Accuro)
Languages
English
Certification
- MOA - Medical Office Assistant and Unit Clerk Certificate
- VOA - Veterinary Office Assistant Certificate
Timeline
Medical Office Assistant
Rejuvenation Dematology
07.2024 - Current
VIRTUAL OFFICE ASSISTANT
CALGARY PHYSIOTHERAPY AT HOME
06.2023 - Current
MEDICAL OFFICE ASSISTANT
INSTITUTE FOR SKIN ADVANCEMENT INC
10.2018 - 11.2019
STERILIZATION ASSISTANT
EVOLUTION DENTAL
01.2014 - 08.2015
RECEPTIONIST / TECHNICIAN ASSISTANT
SIGNAL HILL ANIMAL CLINIC
01.2006 - 01.2014
VETERINARY OFFICE ASSISTANT - undefined
ABES
MEDICAL OFFICE ASSISTANT / UNIT CLERK DIPLOMA -
ABES