Diana Stockmann
Calgary,AB
Summary
Hardworking and passionate individual with strong organizational skills and multi tasking abilities with over 15 years of experience in the Healthcare industry. Friendly and proficient while using outstanding phone etiquette and a positive attitude to make the customer experience as effortless as possible no matter the diverse age, backgrounds or interests. Enjoy working in a fast paced, busy working environment while still maintaining a strong attention to detail with strong computer skills including knowledge and proficiency with Microsoft Office, Word, Excel, and Outlook. Have obtained a strong knowledge of medical and anatomy terminology with booking skills services that include a wide range of screening, diagnostic, and interventional procedures that provide quality diagnostic imaging to the public.
Overview
18
18
years of professional experience
Work History
Medical Imaging Booking Agent
Mayfair Diagnostics
03.2023 - Current
- First person patients speaks with when making appointments and use a empathetic, calm and understanding disposition to put patients at ease and confirm they have contacted the right services provider for their medical needs.
- Perform wide variety of call centre and administrative tasks as part of a dynamic, patient focused team.
- Confidentially administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate
- Schedule examinations according to department protocol for each imaging modality
- Provided exceptional customer service while resolving conflicts or issues related to bookings or cancellations.
Medical Imaging Booking Clerk
Penticton Regional Hospital
12.2015 - 09.2023
- Provide a variety of clerical duties related to the work of the Diagnostic Imaging department, such as:
- Patient registration
- Scheduling, booking and communicating appointment information to Diagnostic Imaging staff, patients, physicians' offices and/or nursing units
- Ensures pertinent previous images and documentation are available for patient exam date, and forwards images to other facilities outside the Health Authority
- Reception duties - answering telephones, receiving and relaying messages, receiving and directing visitors, distributes incoming out-going mail
Medical Records Admission/Discharge Clerk
Penticton Regional Hospital
12.2011 - 12.2015
Medical Imaging Clerk, Registration and Film Desk
Penticton Regional Hospital
12.2010 - 12.2011
Unit Clerk Medical Imaging Clerk Registration/CT Booking Clerk
Fraser Health Authority
06.2006 - 05.2010
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Education
High School Graduation Diploma
Unit Clerk Diploma
Stenberg College, BC06.2006
Skills
- Meditech and Visage scheduler
- MPI and Microsoft Word experienced
- Ability to keyboard at 50 wpm
- Knowledge of medical terminology and Medical Imaging Booking
- Knowledge of PACS Medical Imaging Technology
- Ability to communicate effectively, both verbally and in writing
- Ability to deal with others effectively, organize work and multitask
- Physical ability to carry out duties of any position
- Quick and efficient learner
References
References available upon request
Timeline
Medical Imaging Booking Agent
Mayfair Diagnostics
03.2023 - Current
Medical Imaging Booking Clerk
Penticton Regional Hospital
12.2015 - 09.2023
Medical Records Admission/Discharge Clerk
Penticton Regional Hospital
12.2011 - 12.2015
Medical Imaging Clerk, Registration and Film Desk
Penticton Regional Hospital
12.2010 - 12.2011
Unit Clerk Medical Imaging Clerk Registration/CT Booking Clerk
Fraser Health Authority
06.2006 - 05.2010
High School Graduation Diploma
Unit Clerk Diploma
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