Aamna Bali
Grand Forks,Canada
Summary
Customer-focused professional with a solid background in healthcare and retail. Expertise in coordinating medical imaging appointments and managing accurate patient documentation while ensuring confidentiality. Strong communication skills enhance team operations and patient satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Booking Clerk – Medical Imaging
BC Cancer
Burnaby, Canada
10.2025 - Current
- Coordinated and scheduled medical imaging appointments across multiple departments to ensure timely patient care
- Collected, entered, and verified patient information with high accuracy
- Communicated appointment details clearly while safeguarding patient confidentiality and enhancing patient experience
- Prepared and organized documentation to streamline diagnostic workflows and support accurate imaging processes
Customer Care Representative (Part-Time)
Urban Barn
Surrey, Canada
11.2022 - 10.2025
- Delivered professional service, contributing to increased customer satisfaction and loyalty
- Assisted customers with inquiries, orders, and issue resolution to ensure timely and accurate responses
- Documented customer interactions in CRM systems to maintain detailed records for future reference
Medical Office Assistant (Full-Time)
Eagle Ridge Medical Clinic
Coquitlam, Canada
08.2022 - 10.2025
- Coordinated patient scheduling, intake forms, and medical documentation to enhance workflow
- Processed high volumes of phone and email inquiries in a fast-paced clinic to ensure timely communication
- Maintained accurate records and facilitated smooth front-desk operations to support patient services
Supervisor
Canadian Tire
Merritt, Canada
09.2018 - 08.2022
- Resolved customer concerns, enhancing service experiences
- Supported team members, facilitating efficient store operations
- Supervised daily operations to ensure efficient store workflow.
- Trained and mentored team members on customer service standards.
- Managed inventory control processes to maintain stock levels.
Education
Health Care Unit Clerk Certificate -
BCIT
01-2024
Diploma in General Sciences -
KPU
01-2018
Skills
- Scheduling
- Patient Support
- Medical Documentation
- Record Management
- Privacy Compliance
- Confidentiality Compliance
- Coordination
- Time Management
- Multitasking
- Communication
- Customer Service
- Team Collaboration
Certification
- FoodSafe Level 1
- Serve It Right
References
- Simranjeet Kaur, Eagle Ridge Medical Clinic, Coquitlam, BC, 604-375-9221
- Natalie Shawmil, BC Cancer, Burnaby, BC, 604-290-8864
Timeline
Booking Clerk – Medical Imaging
BC Cancer
10.2025 - Current
Customer Care Representative (Part-Time)
Urban Barn
11.2022 - 10.2025
Medical Office Assistant (Full-Time)
Eagle Ridge Medical Clinic
08.2022 - 10.2025
Supervisor
Canadian Tire
09.2018 - 08.2022
Health Care Unit Clerk Certificate -
BCIT
Diploma in General Sciences -
KPU