Diana Silva

Assisted in training, hiring, onboarding new team members.

Led front office operations to ensure exceptional guest experiences and efficient service delivery.

Created and managed employee schedules to maintain optimal staffing levels.

Conducted employee proformance evaluations and provided coaching for continuous improvement.

Collaborated with leadership teams to improve operational efficiency and service quality.

Managed inventory and administrative functions to support daily operations.

Supervised front desk operations and supported a team in high-volume hospitality environment.

Resolved guest concerns and service issues whiled maintaining high levels of customer satisfaction.

Coordinated staff schedules, meetings, and training initiatives,

Assisted with recruitment and interviewing efforts.

Managed incoming calls, guest inquires, and servies request.

Ensured compliances with company policies, safety procedures, and service standards.

Supported operational goals through effective team leadership and performance monitoring.

Managed guest check-in and check-out processes while delivering exceptional customer service.

Handled incoming Phone calls, reservations, and customer inquires.

Supported sales efforts and promoted hotel services prospective guests.

Addressed guest concerns and resolved issues promptly and professionally.

Entered and maintained reservation information with accuracy.

Processed payments and credit card transactions.