Diana Shults
Edmonton
Summary
Looking to transition into new field after developing valuable skills in high-energy restaurant environment. Advanced and confident in customer service and multitasking, with focus on maintaining high standards. Capable of adapting to new challenges and contributing effectively to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Boston Pizza Restaurant
03.2022 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Hostess/Expo Runner
The Canadian Brewhouse
06.2021 - 11.2021
- Demonstrated strong multitasking skills by handling phone and reservation inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Education
High School Diploma -
St. Francis Xavier High School
Edmonton, ABDental Assisting Certificate - Dental Hygiene
University of Alberta
Edmonton, AB06-2028
Skills
- Order taking
- Foreign language skills
- Exceptional customer service
- Upselling techniques
- Food running
- Liquor, wine, and food service
- Guest engagement
- Point of sale (POS) system operations
- Order management
- Strong work ethic
- Menu memorization
- Multitasking and organization
Certification
- Alberta Gaming, Liquor and Cannabis | AGLC | Certified Pro-serve Certificate
- CPR/AED Certification
- First Aid Certification
Timeline
Restaurant Food Server
Boston Pizza Restaurant
03.2022 - Current
Restaurant Hostess/Expo Runner
The Canadian Brewhouse
06.2021 - 11.2021
High School Diploma -
St. Francis Xavier High School
Dental Assisting Certificate - Dental Hygiene
University of Alberta
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