DIANA PSHENYCHKA
Winnipeg,MB
Summary
Skilled team player with a strong background in customer service. Capable of working independently to manage assignments and consistently go beyond basic tasks. Quick learner with excellent computer skills and strong interpersonal and problem-solving abilities. Adept at multitasking and highly responsible and reliable. Able to work cohesively as part of a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Days Inn & Suites by Wyndham Winnipeg Airport Manitoba
Winnipeg, Canada
11.2022 - Current
- Performing all check-in; managing online and phone reservations; informing customers about payment methods and verifying their credit card data; registering guests; collecting necessary information; welcoming guests upon their arrival and assigning rooms; providing information about our hotel; available rooms, rates and amenities; responding to clients complaints in a timely and professional manner; confirming group reservations and arranging personalized services for VIP customers; upselling additional facilities and services when appropriate; maintaining updated records of bookings and payments.
Mental Math Teacher
Indigo Mental Training Club
Kryvyi Rih, Ukraine
05.2018 - 08.2022
- Made a mental math program to help students get faster and more accurate with basic math. Taught lessons that fit each student's needs based on their progress. Used digital tools and resources to help students learn and track their progress. Increased student scores in mental math. Used new teaching methods to make lessons more engaging and effective.
Education
Bachelor's degree - Elementary Education
Kryvyi Rih Pedagogical University
Kryvyi Rih, Ukraine06.2020
Skills
- Administrative Skills
- Office Organization
- Customer assistance and interaction
- Guest Relations
- Mail handling
- POS Systems
Certification
Wyndham University:
- Safety & Security at the Front Desk
- Sales at the Front Desk
- The Guest Experience
- Your journey to operational success
Languages
- English
- Ukrainian
- Russian
Timeline
Front Desk Receptionist
Days Inn & Suites by Wyndham Winnipeg Airport Manitoba
11.2022 - Current
Mental Math Teacher
Indigo Mental Training Club
05.2018 - 08.2022
Wyndham University:
- Safety & Security at the Front Desk
- Sales at the Front Desk
- The Guest Experience
- Your journey to operational success
Bachelor's degree - Elementary Education
Kryvyi Rih Pedagogical University
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