Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britt Payne

Brandon,MB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

Work History

Guest Service Manager

Days Inn & Suites By Wyndham
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.

Housekeeping Manager

Days Inn & Suites By Wyndham
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Housekeeper

Days Inn & Suites By Wyndham
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Completed special housekeeping actions such as inspecting rooms for bed bugs on set schedule.

Education

High School Diploma -

Hatzic Secondary School
Mission, BC
2008

Skills

  • Guest Relations
  • Complaint Handling
  • Special Event Coordination
  • Inventory Management
  • Decision-Making
  • Supply Purchasing
  • Computer Skills
  • Customer Service
  • Relationship Building
  • Guest experiences

Timeline

Guest Service Manager

Days Inn & Suites By Wyndham

Housekeeping Manager

Days Inn & Suites By Wyndham

Housekeeper

Days Inn & Suites By Wyndham

High School Diploma -

Hatzic Secondary School

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Britt Payne