Diana Perez
Pico Rivera
Summary
Dynamic assistant manager with proven expertise at Speedway Gas Station, enhancing customer satisfaction and boosting profits by 15%. Skilled in team leadership and complex problem-solving, adept at staff training and development. Excel in decision-making and communication, fostering a productive and safe work environment while maintaining strong relationships with customers and suppliers.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assitent Manager
Speedway Gas Station
01.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
CeCertified Medical Assitant -
UEI College
El Monte, CA06-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assitent Manager
Speedway Gas Station
01.2015 - Current
CeCertified Medical Assitant -
UEI College