Benny Montes Torres
San Diego
Summary
Dedicated professional with strong customer service and team leadership skills. Proven ability to resolve complex issues and enhance satisfaction rates through effective communication and decision-making.
Experienced assistant manager with a focus on optimizing operations and training staff. Known for enhancing productivity and customer satisfaction by implementing effective scheduling and inventory management practices.
Results-driven team leader skilled in staff training and performance evaluation. Committed to fostering a positive work environment while driving operational improvements and ensuring high standards of service delivery.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assitent Manager
Little Caesars Pizza
6107 Mission George RD
06.2025 - Current
- Supervised daily operations to ensure efficient service delivery and product quality.
- Resolved customer complaints swiftly, improving overall satisfaction rates.
- Collaborated with team members to maintain cleanliness and organization in the workspace.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory levels, reducing waste through optimized ordering processes.
- Implemented schedules to enhance staff productivity during peak hours.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Equipo De Servicio
El Pollo Loco
6121 Mission George RD
04.2024 - 07.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Commercial Driver
AutoZone
2865 National Ave
08.2024 - 06.2025
- Operated commercial vehicles to deliver automotive parts efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during transportation activities.
- Conducted pre-trip and post-trip vehicle inspections to maintain operational readiness and safety standards.
- Assisted in loading and unloading of shipments, ensuring proper handling of products to prevent damage.
- Mentored new drivers on safe driving practices and efficient route navigation techniques.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
- Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
- Inspected load security and checked for damages.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Shift Leader
McDonald's Restaurant
1280 Park Blvd
11.2014 - 10.2023
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on customer service protocols and food preparation standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated shift schedules, maintaining adequate staffing to enhance service efficiency.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
Education
High School Diploma -
Palomar High School
Chula Vista, CA07-2015
High School Diploma -
Centro Universitario De Baja California
Tijuana Baja California Norte07-2017
Skills
- Customer acquisition
- Sales strategy
- Market analysis
- Customer service
- Team leadership
- Staff management
- Task delegation
- Time management
- Decision-making
- Complex Problem-solving
- Employee feedback
- Clear communication
Certification
- CM - Certified Manager Certification
- Mcdonald´s Training - 1 year
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Assitent Manager
Little Caesars Pizza
06.2025 - Current
Commercial Driver
AutoZone
08.2024 - 06.2025
Equipo De Servicio
El Pollo Loco
04.2024 - 07.2026
Shift Leader
McDonald's Restaurant
11.2014 - 10.2023
High School Diploma -
Centro Universitario De Baja California
High School Diploma -
Palomar High School