Diana Palacay Visitacion
Calgary,Canada
Summary
Resourceful Cook known for high productivity and efficient task completion. Specialize in menu planning, inventory management, and health code compliance. Excel in time management, teamwork, and adaptability, ensuring seamless kitchen operations and consistent customer satisfaction. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Cook
Mucho Burrito
04.2021 - Current
- Cook plans, prepares, and cooks food items to ensure the high-quality service and experience for customers
- Keeping the kitchen organized and running efficiently
- Ensuring proper food handling, sanitation and following food storage procedures
Cleaner
Bee Gee Cleaning
10.2021 - 05.2022
- Specifying the areas and items that need to be cleaned, the frequency of cleaning and any specific requirements or preferences from client
- Clean, stock and supply designated facility areas
- Dusting, sweeping, vacuuming, mopping
- Stock and maintain supply room
Customer Service Representative
ALORICA
, Ilocos Norte Philippines
02.2016 - 12.2020
- Handle high volume incoming phone calls while adhering to the quality of standards by accepting ownership for solving customer issues, complaints, and inquiries and keeping customer satisfaction at the core of every decision and behavior
Food Server
Greenwich Robinson’s Fresh and Famous Food Inc.
04.2015 - 01.2016
- Takes orders, answers question about the menu and food, sells the Restaurant’s food and drinks, takes payment, communicate orders with the kitchen staff, seats customers and helps with service and cleaning
Education
Hotel and Restaurant Services - with Distinction
Data Center College of the Philippines
01.2015
Secondary -
Cadaratan National High School
01.2013
Elementary -
Binsang Elementary School
01.2009
Skills
- Strong ability to work in fast-paced and dynamic environment
- Excellent organization skills
- Problem-solving skills
- Multi-tasking skills
- Ability to work independently
- Ability to work within a group setting
- Self-motivated
- Initiative
- High level of energy
- Organized
- Goal oriented
- Dedicated to work
- Sanitation procedures
- Time management
- Inventory management
- Cooking techniques
Highlights Of Skills
- Strong ability to work in fast-paced and dynamic environment with excellent organization, problem-solving, and multi-tasking skills.
- Ability to work independently and within a group setting.
- College Certificate Holder.
- Self-motivated, initiative and maintain a high level of energy.
- Organized, goal-oriented and dedicated to work.
Timeline
Cleaner
Bee Gee Cleaning
10.2021 - 05.2022
Cook
Mucho Burrito
04.2021 - Current
Customer Service Representative
ALORICA
02.2016 - 12.2020
Food Server
Greenwich Robinson’s Fresh and Famous Food Inc.
04.2015 - 01.2016
Hotel and Restaurant Services - with Distinction
Data Center College of the Philippines
Secondary -
Cadaratan National High School
Elementary -
Binsang Elementary School
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