Diana Orange
Union City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Newburgh
01.2026 - Current
- Conducted financial assessments to recommend suitable banking products.
- Educated customers on digital banking tools and online services.
- Analyzed client needs to offer tailored financial solutions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Mainland Operations Agent
Hawaiian Airlines
San Francisco
06.2017 - 10.2025
- Operated various computer programs related to customer service operations.
- Responded quickly to emergency situations by following appropriate protocols.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Facilitated communication between pilots and ground personnel during takeoffs and landings.
- Maintained operations compliance with FAA, TSA and airport regulations.
Operations Manager, Rental Sales Agent
Avis Budget Group
San Francisco
08.2021 - 12.2024
- Processed customer reservations and payments.
- Verified driver's license information and inspected rental documents for accuracy.
- Resolved customer complaints in a timely manner.
- Assisted customers in selecting appropriate car models based on their needs.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Supervisor
Covered California
Sacramento
10.2020 - 10.2021
- Enforced adherence to company policies, answered coworkers' questions.
- Established and enforced clear goals to keep employees working collaboratively.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to next level of support.
Education
Certified Pharmacy Technician -
Stepful
Newburgh, IN 02.2025 - 12/2025
James Logan High School
Union City, CAAssociate of Science -
Chabot College
Hayward, CATimeline
Personal Banker
Fifth Third Bank
01.2026 - Current
Certified Pharmacy Technician -
Stepful
02.2025 - 12/2025
Operations Manager, Rental Sales Agent
Avis Budget Group
08.2021 - 12.2024
Supervisor
Covered California
10.2020 - 10.2021
Mainland Operations Agent
Hawaiian Airlines
06.2017 - 10.2025
James Logan High School
Associate of Science -
Chabot College