Carmen Hernandez-Arrona
San Diego
Summary
Results-oriented professional with a solid background in banking and financial advising. Skilled in effective communication and problem resolution, dedicated to enhancing customer experiences and identifying opportunities for product upselling.
Overview
24
24
years of professional experience
Work History
Personal Banker
JPMorgan Chase
Spring Valley
09.1997 - 04.2021
- Assisted clients with account opening and maintenance processes.
- Provided personalized financial advice to meet client needs.
- Educated customers on banking products and services available.
- Managed customer complaints and resolved issues through effective communication.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Some College (No Degree) -
SWC
Chula Vista, CASkills
- Financial advising
- Account management
- Customer service
- Product knowledge
- Data analysis
Languages
Spanish
Professional
Accomplishments
Best Top Banker in the Region
References
References available upon request.
Timeline
Personal Banker
JPMorgan Chase
09.1997 - 04.2021
Some College (No Degree) -
SWC